Rahul Sharma
Sunny Enclave Kharar Sector 125
Summary
I have a strong work ethic and am eager to contribute to a dynamic team that aligns with the organization's goals. I excel at leading diverse teams, multitasking, and delivering exceptional client service. My interpersonal skills and problem-solving abilities, along with my experience in coaching colleagues in essential skills and decision-making, promote effective collaboration and outstanding client service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager (Quality)
Coronis IT Systems Pvt. Ltd.
Mohali
02.2024 - Current
- Improving client satisfaction by addressing and resolving billing/posting issues promptly.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed strong working relationships with team members and a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among team members on various project tasks.
- Sharing the Root Cause Analysis (RCA) with colleagues who did not meet the required quality standards for the project and process.
Sr. Team Lead
Coronis IT Systems Pvt. Ltd.
Mohali
04.2023 - 02.2024
- Conducted regular performance evaluations for team members, providing constructive feedback, and outlining areas of improvement.
- Developed high-performing team members through targeted training programs and one-on-one coaching.
Ensuring Clients' TAT without compromising quality standards. - Identified skill gaps within the team and developed comprehensive training plans to effectively address these deficiencies.
- Ensured compliance with company policies and industry regulations.
Team Lead (Payments)
Software Unlimited India Private Limited
Mohali
10.2017 - 04.2023
- Promoted a positive work environment by cultivating teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team, which helped in tracking progress towards set targets effectively.
- Coached new team members on the PMS and websites to complete job tasks.
Process Expert
Software Unlimited India Private Limited
Mohali
04.2016 - 10.2017
- Streamlined processes for increased productivity and quality.
- Developed process documentation to maintain standardization and knowledge sharing among team members.
- Conducted regular audits of existing processes to identify areas for potential improvement.
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
Trainee Billing Consultant
Software Unlimited India Private Limited
Mohali
07.2015 - 04.2017
- Payment Posting: Accurately record insurance, Patient, and Physician payments, incentives payments, and adjustments.
- Compliance: Adhere to billing policies and regulations.
Education
Bachelor of Arts -
Govt. Senior Secondary School, Ladraur
Hamirpur (H.P)04-2010
Skills
People Management
Coaching and Mentoring
Client Escalation Management
Quality Improvement
Problem-Solving
Accomplishments
- I was awarded Best Team Lead in 2016, 2018, and 2019, and I earned Employee of the Month 22 times and Employee of the Quarter 7 times.
Certification
- Certified Lean Six Sigma Black Belt (CLSSBB), August 2023
- Quality Function Deployment (QFD), March 2024
Timeline
Assistant Manager (Quality)
Coronis IT Systems Pvt. Ltd.
02.2024 - Current
Sr. Team Lead
Coronis IT Systems Pvt. Ltd.
04.2023 - 02.2024
Team Lead (Payments)
Software Unlimited India Private Limited
10.2017 - 04.2023
Process Expert
Software Unlimited India Private Limited
04.2016 - 10.2017
Trainee Billing Consultant
Software Unlimited India Private Limited
07.2015 - 04.2017
Bachelor of Arts -
Govt. Senior Secondary School, Ladraur
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