Rahul Singh

Accomplished Senior Team Leader with a proven track record at CBSL, known for enhancing team performance and elevating customer satisfaction through strategic leadership and process optimization. Demonstrated expertise in data analysis using Microsoft Excel, resulting in a 20% increase in SLA delivery. Recognized for exceptional people management and collaborative skills, consistently achieving organizational goals while prioritizing complaint resolution and effective customer interactions.

• ITES (Information Technology Enabled Services) Process Skills: SLA (Service Level Agreement) delivery, manpower planning, and customer satisfaction
• Excellent Presentation skills, Data analysis, reporting skills. & effective Dashboard.
• Exceptional customer handling skills with a strong ability to manage escalations effectively
• Good exposure to process transitions - involved in process transitions.

• Received award as star of month many times in associate level and Team coach as well
• Recognized by customers for effectively resolving major issues
• Submitted numerous Continuous Improvement Plans to enhance operational efficiency
• Recognized multiple times as Best Team Leader for outstanding performance
• Owner for one circle of performance (Retail Banking)

• Young Leader Development Program (YLDP) Certified
• Experience working during the Transition Period - (UBI)

• Hindi
• English

• Matriculation Certificate, Jharkhand Academic Council (JAC)
• Intermediate Certificate, Jharkhand Academic Council (JAC) Board
• Bachelor of Commerce (B.Com), Kolhan University

• Father's Name: Gopal Singh
• Date of Birth: 10/11/91
• Gender: Male
• Nationality: Indian
• Marital Status: Unmarried

● YLDP certified (Young Leader Development Program)