Rahul Singh
Gurugram,Haryana
Summary
Dynamic Senior Consultant with over 5 years of experience managing comprehensive travel solutions for domestic and international clients. Proven expertise in handling high-priority travel requirements for VIP clients and executing the entire ticketing life cycle, including issuance and modifications. Demonstrates exceptional skills in client relations, strategic planning, and project management, driving cost-effective travel solutions while ensuring quality and accuracy. Adept at leveraging GDS systems and advanced technical tools to enhance operational efficiency and client satisfaction. Committed to delivering seamless travel experiences and fostering long-term client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Consultant
Riya Business Travel - HCL
02.2024 - Current
- Managing end-to-end client requirements for both domestic and international travel
- Handling VIP clients with high-priority travel needs, ensuring seamless travel experiences
- Working across the entire ticketing life cycle, including issuance, re-issuance, refunds, and routing via email and calls
- Providing support on both front-end (client interactions) and back-end (ticket processing and modifications)
- Performing quality checks to ensure accurate ticketing and cost-effective travel solutions
- Assisting the team in cost-saving initiatives through optimized booking strategies
- Handling escalations efficiently to resolve client issues and maintain service excellence
Senior Support Consultant
BCD Travel
05.2022 - 11.2023
- Worked with the Global and APAC CTSS Team
- Handled corporate clients (Tesla Motors, BMW, Apple, etc.)
- Worked on manual ticketing, refunds, and ticket issuance & re-issuance on GDS Sabre
- Maintained impeccable financial and administrative records to avoid errors in travel arrangements
- Worked on the full environment of the ticketing life cycle and maintained client data
Travel Advisor
Radical Minds (MakeMyTrip)
09.2019 - 07.2021
- Coordinated and planned hotel, leisure, air, and tour travel arrangements
- Created tour and travel packages to cultivate inclusive client experiences and GDS Amadeus
- Used promotional techniques and prepared related materials to sell itinerary packages
- Helped clients resolve problems before, during, and after travel
- Increased travel sales through targeted recommendations and upselling techniques
- Handled all aspects of clients' bookings, including airfare, car rental reservations, and hotel accommodations
- Educate the customers about the local area to help them have enjoyable trips
Education
MBA -
Bhartiya Vidyapeeth University
Bachelor of Science - PCM
IEC University
Diploma - Travel Management, Aviation, And Hospitality
Frankfinn Institute
Skills
- GDS Systems: Amadeus, Galileo, Sabre, Apollo
- Travel Documentation: Visa, Hotel, Air Issuance, Re-issuance, Cancellation
- Office Administration: Microsoft Office Suite (Excel, PowerPoint)
- AI Tools Expert
- Business Development & Negotiation Proficiency
- Engagement & Project Management: Strategic Planning, Process Improvement, Vendor Management
- Leadership & Vision: Inspiring Teams, Strategic Thinking, Initiative
- Client Relations: Influencing & Persuasion, Customer Engagement, Innovative Problem Resolution
Certification
IATA Certified
Languages
English
Hindi
Hobbies and Interests
- Playing Drums and other musical instruments
- Playing Basketball
Timeline
Senior Consultant
Riya Business Travel - HCL
02.2024 - Current
Senior Support Consultant
BCD Travel
05.2022 - 11.2023
Travel Advisor
Radical Minds (MakeMyTrip)
09.2019 - 07.2021
MBA -
Bhartiya Vidyapeeth University
Bachelor of Science - PCM
IEC University
Diploma - Travel Management, Aviation, And Hospitality
Frankfinn Institute
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