Rahul Singh
Mumbai
Summary
Network Engineer with over 7 years of comprehensive experience, specializing in Load Balancer, Web App Firewall, Wireless Networking and Enterprise Technical Assistance.
Overview
15
15
years of professional experience
Work History
Tech Architect
HCL Technologies
04.2024 - Current
Senior Technical Support Engg. (NetScaler and ADM)
Cloud Software Group (earlier Citrix Systems)
04.2022 - 04.2024
- Offer enterprise-level support for all NetScaler technologies, including Load Balancing, High Availability, GSLB, SSL offloading, Certificates, SSL VPN, StoreFront
- Assisting in configuration and troubleshooting of Clustering and High Availability Surge Protection, Priority Queuing and DoS etc
- Assist in configuring CS server, authentication, NetScaler Gateway configuration in different modes like ICA proxy, CVPN and FullVPN, EPA scan etc. based on Customer requirement
- Troubleshoot issues associated with various authentication methods, including LDAP, Radius, SAML and OAuth.
- Created detailed knowledge base articles to facilitate self-service support options for customers, reducing incoming ticket volumes
- Served as an escalation point for high-priority cases, ensuring timely resolutions and maintaining strong relationships with key clients
- Conducting KTs on regular basis to train juniors.
Senior Network Engineer (Wireless and ClearPass)
CSS Corp
11.2019 - 04.2022
- Provide Level-2 technical support for enterprise customers of Alcatel-Lucent for any escalations and queries related to Aruba & Al Wireless Controllers, Access Points, Network Management Systems, and Network Access Controller-Aruba ClearPass
- Assisting customers to deploy better indoor/outdoor (including Bridge and Mesh) solutions by leveraging Alcatel/Aruba best practices to minimize operational hurdles
- Replicate the issues reported by customers in LAB environment and work with R&D team to identify root cause and fix issue
- Contribute to the knowledge base.
Network/Technical Support Engineer (Wireless and RnS)
Ubiquiti Technical Services Pvt. Ltd.
07.2017 - 11.2019
- Coordinate with Customers/Engineers and aid with various Wireless Network setup over chat and email
- Provide support on UniFi routers/switches/Access Points design and configuration to meet network demand
- Work on escalated cases and help Customers with troubleshooting steps
- Configure and troubleshoot: VLAN, DNS, DHCP, NAT and Routing
- Good Understanding of Routing protocols OSPF and BGP
- Assist Customers with WAN/LAN firewall rules and IPSec VPN setup.
Post Processing Engineer
Vedang Cellular Services Pvt. Ltd.
01.2017 - 06.2017
- Analyze drive test Log files, identifying coverage & quality issues and recommend appropriate solutions to meet the agreed KPI thresholds
- Identify interference and other critical performance issues in the network and recommend with appropriate solutions
- Hands-on experience in 2G/3G/LTE drive test & post processing tools.
- Improved team productivity by providing technical guidance and mentoring junior engineers
RF Drive Test Engineer
Vedang Cellular Services Pvt. Ltd.
09.2010 - 05.2012
- Conducted Drive Test (For Bharti - Nokia projects, ETISALAT and TTML )
- Supported troubleshooting efforts during outages or network degradation events, quickly identifying root causes and implementing corrective actions.
Education
BE - Electronics and Telecommunication
Mumbai University
Qualified Gate -
GATE
M-tech - Communication Engineering
VIT University
Skills
- Fundamental knowledge of AWS Cloud Services
- Experience on wireless standard 80211a/b/g/n/ac and authentication protocol 8021x, AAA, RADIUS, EAP-PEAP, etc
- Understanding of Switching concepts such as VLANS, 8021Q, STP, RSTP, VRRP, Link Aggregation, etc
- Hands-on experience in configuring and troubleshooting on Controller based Access Points (Aruba & Alcatel) and Ubiquiti Access Points
- Hands-on experience with Aruba ClearPass Network Access Controller, Ubiquity USG, EdgeRouter and Switches
- Skilled in debugging and analyzing Network device logs
- Hands on experience with protocol analyzer tools such as Wireshark and tcpdump
- Linux Basics
- Root Cause Analysis
- Teamwork and Collaboration
- Analytical Skills
Disclaimer
I hereby declare that the information provided by me is true to the best of my knowledge.
Certificates Trainings
- Citrix Certified Associate: CCA-AppDS
- AWS Cloud Practitioner
- UEWA (Aug-2017) certified
- ACFE (Wireless) Certified
- ACFE (ClearPass) Certified
- Good Knowledge on CCNA R&S
Timeline
Tech Architect
HCL Technologies
04.2024 - Current
Senior Technical Support Engg. (NetScaler and ADM)
Cloud Software Group (earlier Citrix Systems)
04.2022 - 04.2024
Senior Network Engineer (Wireless and ClearPass)
CSS Corp
11.2019 - 04.2022
Network/Technical Support Engineer (Wireless and RnS)
Ubiquiti Technical Services Pvt. Ltd.
07.2017 - 11.2019
Post Processing Engineer
Vedang Cellular Services Pvt. Ltd.
01.2017 - 06.2017
RF Drive Test Engineer
Vedang Cellular Services Pvt. Ltd.
09.2010 - 05.2012
Qualified Gate -
GATE
M-tech - Communication Engineering
VIT University
BE - Electronics and Telecommunication
Mumbai University
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