Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Language Proficiency
Timeline
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RAHUL SISODIA

Jaipur

Summary

Operations Executive with expertise in process improvement and client relationship management at Wedigtech. Achieved recognition as a top performer for scaling technician networks and consistently exceeding KPIs. Demonstrates strong skills in Vendor Management and Negotiation, enhancing operational success and client satisfaction. Successfully led a team of over 10 professionals.

Overview

7
7

+ Years of professional experience

1
1
Certification

Work History

Operations Executive

Wedigtech
Jaipur
11.2022 - Current
  • Coordinated nationwide technician network to effectively resolve issues and address queries.
  • Collaborated with Authorization, Scheduling, and Reverse Sales teams to improve operational efficiency.
  • Managed query emails, streamlining communication processes across the organization.
  • Scaled technician network, achieving comprehensive nationwide coverage.
  • Consistently exceeded KPIs, recognized as top performer in department for driving productivity.
  • Led team of over 10 members for more than 18 months, focusing on client goal achievement.

Sales Associate

Spurmatrix Solutions Pvt. Ltd.
Jaipur
01.2022 - 10.2022
  • Provided inbound and outbound sales support to enhance client engagement in UAE.
  • Achieved sales goals while meticulously maintaining client records.

Sales Associate

Go Insta Solutions Pvt. Ltd.
Jaipur
01.2020 - 09.2021
  • Promoted products through cold calling and digital marketing strategies.
  • Advised clients on loan consolidation options to enhance financial management.

Level 2 Technician

Beno Support Technologies Pvt. Ltd.
Noida
01.2017 - 01.2018
  • Resolved escalated software and hardware issues remotely, ensuring minimal downtime.
  • Provided advanced technical support to address complex queries effectively.

Senior Technical Support Engineer

The Phone Support
Jaipur
01.2016 - 10.2016
  • Provided L1/L2 tech support, consistently exceeding key performance indicators.
  • Achieved high customer satisfaction ratings through effective troubleshooting and problem resolution.

Senior Technical Support Expert

Live Technician Technical Solutions Pvt. Ltd.
Jaipur
01.2015 - 01.2016
  • Diagnosed and resolved software and hardware issues through remote support.
  • Provided technical assistance to Sales team during remote handling scenarios.
  • Addressed escalated queries to ensure prompt resolution.
  • Supported Sales team with technical inquiries to maintain seamless operations.

Education

Bachelor of Business Administration -

Apex Institute of Management, Rajasthan University
Jaipur, Rajasthan
01.2017

Senior Secondary Education - CBSE

SRN International School
Jaipur
01.2014

Secondary Education - CBSE

Subodh Public School
Jaipur
01.2011

Skills

  • Windows Troubleshooting
  • Microsoft Power BI Certified
  • Excellent Communication
  • Excellent Customer service
  • Process improvement
  • Vendor management
  • Client relationship management
  • Problem solving
  • Relationship building
  • Client account management
  • Sales & Reverse Sales Expertise
  • Keen Learner & Self-Driven
  • Data Entry & Freelancing
  • Team Leadership
  • Top Performer Recognition

Hobbies and Interests

  • Volleyball
  • Cricket
  • Table Tennis
  • Snooker
  • Travelling
  • Gaming
  • Bike Riding

Certification

  • Microsoft Power BI Certified.

Language Proficiency

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Operations Executive

Wedigtech
11.2022 - Current

Sales Associate

Spurmatrix Solutions Pvt. Ltd.
01.2022 - 10.2022

Sales Associate

Go Insta Solutions Pvt. Ltd.
01.2020 - 09.2021

Level 2 Technician

Beno Support Technologies Pvt. Ltd.
01.2017 - 01.2018

Senior Technical Support Engineer

The Phone Support
01.2016 - 10.2016

Senior Technical Support Expert

Live Technician Technical Solutions Pvt. Ltd.
01.2015 - 01.2016

Bachelor of Business Administration -

Apex Institute of Management, Rajasthan University

Senior Secondary Education - CBSE

SRN International School

Secondary Education - CBSE

Subodh Public School

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