Rahul Verma
Belgaum
Summary
Motivated and certified professional with a solid foundation in cloud computing and DevOps, bolstered by rigorous training in Linux. Experienced in operations management and customer service roles, adept at delivering exceptional service and support. Eager to leverage technical expertise and newly acquired skills in cloud technologies to contribute effectively to your dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Specialist
Think and learn pvt ltd
Bengaluru
12.2021 - 04.2024
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Provided training sessions to staff on proper use of systems and applications.
- Implemented best practices for troubleshooting techniques across the organization.
- Managed daily calendar items including scheduling meetings, conferences, and other events.
- Coordinated with hiring teams to ensure a smooth transition of new hires into their roles.
Customer Service Associate
Firstsource solutions ltd
Bengaluru
10.2020 - 11.2021
- Developed relationships with key clients through regular contact and follow-up communication.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Answered phone calls from customers promptly and courteously.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Education
Bachelor of Computer Applications - Computer Science And Programming
Presidency College
Bengaluru, KA09-2020
Skills
- Cloud Computing & DevOps Certification
- Linux Training Certification
- Python Certification
- Containerization Technologies- Docker
- Kubernetes
- Virtual and Cloud Technologies
- Effective Communication
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- I am passionate about maintaining a balanced lifestyle that incorporates physical fitness, creativity, and exploration. You'll often find me hitting the gym to stay active and energized, discovering new music genres to broaden my horizons, and embarking on adventures to explore different cultures and landscapes. These activities not only keep me grounded but also inspire me to approach life with a diverse perspective
Certification
Cloud computing & DevOps- Issue Date: November 26, 2023 and Certificate ID 31679-7766476-184497
https://lms.intellipaat.com/certificate-link/?Yz1jdXMtNzc2NjQ3NiZ1PTE4NDQ5NyZleHQ9MQ==
Linux training- Issue Date: July 15, 2024 and Certificate ID 31679-912747-184497
https://lms.intellipaat.com/certificate-link/?Yz1jdXMtOTEyNzQ3JnU9MTg0NDk3JmV4dD0x
Timeline
Operations Specialist
Think and learn pvt ltd
12.2021 - 04.2024
Customer Service Associate
Firstsource solutions ltd
10.2020 - 11.2021
Bachelor of Computer Applications - Computer Science And Programming
Presidency College