Rahul Chauhan
Gurgaon
Summary
Dedicated and versatile professional with a proven track record of excelling in multi-tasking roles. Seeking a challenging position that leverages my diverse skill set, exceptional communication abilities, and leadership experience to drive customer satisfaction, revenue growth, and team success. Eager to contribute my expertise to a dynamic organization committed to excellence and innovation.
Overview
6
6
years of professional experience
Work History
Sr. Representative, Operations
Concentrix Daksh Services Pvt Ltd
05.2022 - Current
- Provide top-tier customer support by responding to inquiries, addressing concerns, and resolving issues through chat channels promptly and professionally
- Manage chat interactions while possibly juggling other communication channel, such as email, to ensure consistent and efficient customer service across all platforms
- Handle escalated customer issues that require advanced problem-solving skills and in-depth knowledge of products, services, or policies
- Maintain the CSAT Score required as per clients’ requirement and other performance metrics
- Safeguard sensitive customer information and adhere to data security and privacy standards
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
Sales Executive
Policy Bazaar Insurance Brokers Private Limited
06.2021 - 04.2022
- Strong product knowledge in Term Insurance sales
- Averaged more than 10,00,000 in annual sales
- Met or exceeded all quotas, resulting in 70% revenue increase over the 6 months
- Goal setting and forecasting the target for the month to be achieved
- Attention to the detail of every policy to be issued
- Focused on delivering best pitch to the customers and worked on customer satisfaction.
Assisting Team Leader (Formerly Senior Collection Executive)
SGJK Technology Private Limited
12.2019 - 05.2021
- Chasing clients for payments in a timely manner and allocating the same
- Responsible for training New Resources
- Preparation of Power Point Presentations and heading training sessions
- Publishing Daily Performance Reports in Excel for every agent in my Team
Customer Care Executive
Allsec Technologies Ltd
04.2018 - 12.2019
- Joined Allsec Technologies as Customer Support Executive
- Solving clients’ queries on quick basis
- Providing training and overview of work to Team members.
Education
Graduation -
Madras University
Chennai, Tamil Nadu01.2018
Secondary Education -
Kendra Vidyalaya
Tambaram, Tamil Nadu03.2015
Higher Education -
Kendra Vidyalaya
Tambaram, Tamil Nadu03.2013
Skills
- Microsoft office
- Typing 50 wpm
- Perfect in Excel
- Network development
- Performance Improvement
- Customer Relations
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Sr. Representative, Operations
Concentrix Daksh Services Pvt Ltd
05.2022 - Current
Sales Executive
Policy Bazaar Insurance Brokers Private Limited
06.2021 - 04.2022
Assisting Team Leader (Formerly Senior Collection Executive)
SGJK Technology Private Limited
12.2019 - 05.2021
Customer Care Executive
Allsec Technologies Ltd
04.2018 - 12.2019
Graduation -
Madras University
Secondary Education -
Kendra Vidyalaya
Higher Education -
Kendra Vidyalaya
Similar Profiles
Pavan Kumar LalamPavan Kumar Lalam
Operations Executive at Concentrix Daksh Services Pvt LtdOperations Executive at Concentrix Daksh Services Pvt Ltd
Aastha MitraAastha Mitra
Associate- Planning & Scheduling (WFM) at Concentrix Daksh Services Pvt. LtdAssociate- Planning & Scheduling (WFM) at Concentrix Daksh Services Pvt. Ltd
Adesh JadhavAdesh Jadhav
Technical Support Associate at Concentrix Daksh Services Pvt LtdTechnical Support Associate at Concentrix Daksh Services Pvt Ltd
Ramakrishna YagantiRamakrishna Yaganti
Assistant Manager- Training and Quality at Concentrix Daksh Services Pvt LTDAssistant Manager- Training and Quality at Concentrix Daksh Services Pvt LTD
Smriti RanaSmriti Rana
Technical Architect & Lead at Builder.aiTechnical Architect & Lead at Builder.ai