Rahul Dewangan
RAIPUR
Summary
Experienced banker, skilled in branch sales, customer service, and operations. Proven ability to drive revenue, manage compliance, and build strong client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Axis Bank Ltd.
Branch Operations Manager
Berla
11.2023 - 05.2024
- Executed targeted sales and business development strategies to achieve and exceed revenue targets.
- Built and maintained strong customer relationships to drive repeat sales and increase client loyalty.
- Supported branch operations by ensuring adherence to compliance and internal audit standards.
- Contributed to continuous improvement initiatives to boost overall sales performance and team success.
Esaf Small Finance Bank
Branch Operation Manager
Bhilai-Durg
01.2023 - 03.2024
- Supervised daily branch sales activities to ensure that targets were consistently met.
- Built and managed strong customer relationships to drive repeat business and referrals.
- Led sales campaigns and business development initiatives to boost revenue growth.
- Motivated and managed sales teams to achieve branch targets, and foster a collaborative environment.
Yes Bank Ltd.
Branch Service partner
RAIPUR
07.2019 - 10.2021
- Generated business from existing customer base and walk-in clients.
- Managed clearing process and ensured timely completion.
- Maintained turnaround time for customer requests, complaints, and forms.
- Oversaw cash and customer transactions, including foreign exchange activities.
- Analyzed branch reports, such as End of Day cash position and instruments issued.
Axis Bank Ltd.
Customer Service Officer
Kawardha
07.2016 - 05.2019
- Managed frontline operations at the welcome desk and teller counter to create positive customer interactions that support sales opportunities.
- Delivered personalized service to walk-in and portfolio customers, driving customer satisfaction and loyalty.
- Coordinated cash remittances with local banks, ensuring a seamless transaction flow to support customer needs..
- Executed manual clearing processes accurately to maintain trust and service reliability.
Education
MBA - Marketing + HR
MATS University
Raipur01-2016
BCA - Computer Applications Development
MATS University
Raipur01-2014
Skills
- Lead generation and client acquisition
- Cross-selling and up-selling financial products
- Customer relationship management (CRM)
- Sales target achievement
- Relationship building and networking
Certification
- Management trainee at TATA Tele Services, Pune – 2 months (Month–Month Year)
- Completed a certification program involving academic sessions and industry visits in Dubai
- Certificate in Computer Hardware and Networking – IIJT Institute, 2015
Accomplishments
- Awarded for outstanding performance in the life insurance sales campaign at Axis Bank
- Received prizes for contributions to the Life Insurance Campaign conducted by YES Bank
- Contributed to the High Value Mutual Fund Sales Campaign at Axis Bank by supporting sales initiatives and client coordination
- Participated in Axis Blitz, a flagship program celebrating 25 years of Axis Bank
Timeline
Axis Bank Ltd.
Branch Operations Manager
11.2023 - 05.2024
Esaf Small Finance Bank
Branch Operation Manager
01.2023 - 03.2024
Yes Bank Ltd.
Branch Service partner
07.2019 - 10.2021
Axis Bank Ltd.
Customer Service Officer
07.2016 - 05.2019
MBA - Marketing + HR
MATS University
BCA - Computer Applications Development
MATS University