Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Timeline
Generic

Rahul Dewangan

RAIPUR

Summary

Experienced banker, skilled in branch sales, customer service, and operations. Proven ability to drive revenue, manage compliance, and build strong client relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Axis Bank Ltd.

Branch Operations Manager
Berla
11.2023 - 05.2024
  • Executed targeted sales and business development strategies to achieve and exceed revenue targets.
  • Built and maintained strong customer relationships to drive repeat sales and increase client loyalty.
  • Supported branch operations by ensuring adherence to compliance and internal audit standards.
  • Contributed to continuous improvement initiatives to boost overall sales performance and team success.

Esaf Small Finance Bank

Branch Operation Manager
Bhilai-Durg
01.2023 - 03.2024
  • Supervised daily branch sales activities to ensure that targets were consistently met.
  • Built and managed strong customer relationships to drive repeat business and referrals.
  • Led sales campaigns and business development initiatives to boost revenue growth.
  • Motivated and managed sales teams to achieve branch targets, and foster a collaborative environment.

Yes Bank Ltd.

Branch Service partner
RAIPUR
07.2019 - 10.2021
  • Generated business from existing customer base and walk-in clients.
  • Managed clearing process and ensured timely completion.
  • Maintained turnaround time for customer requests, complaints, and forms.
  • Oversaw cash and customer transactions, including foreign exchange activities.
  • Analyzed branch reports, such as End of Day cash position and instruments issued.

Axis Bank Ltd.

Customer Service Officer
Kawardha
07.2016 - 05.2019
  • Managed frontline operations at the welcome desk and teller counter to create positive customer interactions that support sales opportunities.
  • Delivered personalized service to walk-in and portfolio customers, driving customer satisfaction and loyalty.
  • Coordinated cash remittances with local banks, ensuring a seamless transaction flow to support customer needs..
  • Executed manual clearing processes accurately to maintain trust and service reliability.

Education

MBA - Marketing + HR

MATS University
Raipur
01-2016

BCA - Computer Applications Development

MATS University
Raipur
01-2014

Skills

  • Lead generation and client acquisition
  • Cross-selling and up-selling financial products
  • Customer relationship management (CRM)
  • Sales target achievement
  • Relationship building and networking

Certification

  • Management trainee at TATA Tele Services, Pune – 2 months (Month–Month Year)
  • Completed a certification program involving academic sessions and industry visits in Dubai
  • Certificate in Computer Hardware and Networking – IIJT Institute, 2015

Accomplishments

  • Awarded for outstanding performance in the life insurance sales campaign at Axis Bank
  • Received prizes for contributions to the Life Insurance Campaign conducted by YES Bank
  • Contributed to the High Value Mutual Fund Sales Campaign at Axis Bank by supporting sales initiatives and client coordination
  • Participated in Axis Blitz, a flagship program celebrating 25 years of Axis Bank

Timeline

Axis Bank Ltd.

Branch Operations Manager
11.2023 - 05.2024

Esaf Small Finance Bank

Branch Operation Manager
01.2023 - 03.2024

Yes Bank Ltd.

Branch Service partner
07.2019 - 10.2021

Axis Bank Ltd.

Customer Service Officer
07.2016 - 05.2019

MBA - Marketing + HR

MATS University

BCA - Computer Applications Development

MATS University

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Rahul Dewangan