Pallavi Rani
Gurgaon
Summary
Dynamic banking professional with extensive experience at HDFC Bank, excelling in transaction processing and customer account management. Proven track record in compliance monitoring and risk assessment, enhancing service quality and driving revenue through effective cross-selling. Adept at resolving complex customer inquiries with attention to detail and a commitment to excellence.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
Teller Authorizer
Hdfc Bank
Gurgaon
03.2025 - Current
- Processed customer transactions efficiently and accurately.
- Authorized withdrawals and deposits following bank policies.
- Resolved customer inquiries and issues with professionalism.
- Managed cash drawer and balanced funds daily.
- Assisted in training new tellers on procedures and systems.
- Collaborated with team members to enhance customer service experience.
- Monitored compliance with banking regulations and internal controls.
- Maintained updated knowledge of bank products and services offered.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Maintained accurate records of customer interactions and transactions.
- Balanced ATM machines at end of day shifts.
- Performed daily reconciliation of cash drawer amounts.
- Advised customers on banking matters including interest rates, fees, loan options.
- Reviewed and authorized teller transactions to ensure accuracy, compliance with policies and procedures, and customer satisfaction.
- Ensured appropriate paperwork was completed accurately by tellers prior to authorization of transactions.
Branch Banking Relationship Officer
Axis Bank
Gurgaon
09.2020 - 02.2025
- Managed customer relationships to enhance service quality and satisfaction.
- Provided financial solutions tailored to client needs and goals.
- Conducted regular reviews of customer accounts for compliance and accuracy.
- Educated clients on banking products and services available at the branch.
- Assisted in resolving customer inquiries and issues promptly and effectively.
- Managing portfolio of 300+ Clients with a combined value of INR 5Cr.
- Customer servicing and resolving operational queries related to banking products, Savings account, current accounts, Demat, Credit cards, assets(PL,HL, Auto Loan Etc), Forex multi currency cards.
- Customer relationship and figuring out their problems as well as resolving them is our prime job.
- Handled cash counter in branch as a head cashier and maintained all the custodians register
- Adding values to the bank by generating revenue through Life insurance, General insurance forex outward remittances deepening in savings and Fd's of outside bank fund
- Kyc and re-Kyc of saving and current accounts primarily job so as to know our customer best and a periodic review.
- Front Desk job where can handle customer queries and resolve services needed accordingly
- Handling financial instruments like cheques DD's custodian of deliverable like cheque books, Debit Cards,Credit cards, Multi currency cards.
- Stock management and handling locker operations in the branch.
- Cross selling mutual funds, life insurance,General insurance with SP and NISM Certified.
Education
Post Graduation Diploma in Banking Management
Manipal Academy
12.2019 - 06.2020
Bachelor of Science - Zoology
Magadh University
Gaya, India 06.2015 - 08.2017
BSSN Inter College
Aurangabad , IndiaSkills
- Transaction processing
- Customer account management
- Compliance monitoring
- Cash handling
- Risk assessment
- Time management
- Attention to detail
- Promoting banking services
- Sales and Cross-selling
- Financial record keeping
Accomplishments
- Mdrt Domestic Qualification in 2023
- Promoted as Deputy Manager in Axis Bank 2023
Timeline
Teller Authorizer
Hdfc Bank
03.2025 - Current
Branch Banking Relationship Officer
Axis Bank
09.2020 - 02.2025
Post Graduation Diploma in Banking Management
Manipal Academy
12.2019 - 06.2020
Bachelor of Science - Zoology
Magadh University
06.2015 - 08.2017
BSSN Inter College