RAHUL Kumar JHA
NEW DELHI
Summary
Looking forward for a challenging career in this fast changing market and to make a path breaking contribution to the organization where I work. I aspire with my abilities and skills, to add values to the Organization as well as to self. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Assistant Manager
KAL GROUP PVT LTD
NEW DELHI
12.2021 - Current
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes for monitoring customer satisfaction levels.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Served as a liaison between staff members and senior management personnel.
- Coordinated with other departments to ensure smooth flow of operations.
Senior Sales Supervisor
VMAK RESEARCH & SERVICE LLC
Ranchi
12.2019 - 08.2021
- Remotely working process
- Handling US based customers and providing technician support
- Maintained accurate records of all transactions including invoices, payments, discounts.
- Resolved customer complaints in a timely manner by addressing their concerns directly.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Convince the customers for getting our service and supported software as network firewall and antivirus package with free technical support
- Arrange team members for completion of opening calls, remote, software Installation
- Handling with all computers machine (apple, windows)
- Customers complains and product sales management
- Created MS excel database to automated reports and data analysis
- Validation of all the commercial documents related to invoices and submitted to client
- Provided guidance to junior sales personnel on how to effectively close deals.
- Preparation of sales Report
- Upload the Invoices and Commercial Document to CRM.
- Developed and implemented strategies to increase sales revenue.
- Assisted associate by listening in on customer calls and suggesting techniques to close sales.
Project Manager
VIDHATA TOWER COMMUNICATION
Ranchi
11.2018 - 11.2019
- Conducting Rout Survey
- Completed line work at heights using bucket trucks and underground using access points.
- Installed, tested and maintained fiber optic cables in both aerial and underground environments.
- Coordinated with other departments when necessary to ensure successful completion of projects.
- Performed splicing, bonding, grounding and terminations of cables.
- Maintained records of splice closures, termination boxes, patch panels.
- Reviewed line drawings to locate and splice buried fiber optic cables.
- Conducted optical loss measurements on each splice or connector to ensure performance requirements were met.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Identified potential safety hazards associated with fiber optic installations.
- Performed troubleshooting and repair of fiber optic networks including OTDR testing.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Arrange team members for completion of Open Trenching, Ducting, Blowing, Splicing and Termination
- Handling with HDD machine (XCMG, DRILLTO, DITCH WITCH)
- Connectivity to the MCN through optical fiber(8f,12f,24f,48f,96f,288f)
- Created MS excel database to automated reports and data analysis for the project
- Survey and execute the project according to reliance jio
- Validation of all the commercial documents related to invoices and submitted to reliance jio office
- Preparation of As build Drawing (ABD) and Abstract Report
- Upload the Invoices and Commercial Document Ebiz Portal.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Sales marketing executive
JUST DIAL
Hyderabad
01.2018 - 09.2018
- Marketing, survey, planning
- Uploading data to just dial software
- Collecting data from the customer and uploading to the portal.
Education
Bachelor of Engineering Technology - Mechanical Engineering Technology
JNTU UNIVERSITY
Chittoor Andhra Pradesh 06-2017
SCIENCE - Science Education
MHS COLLEGE
Patna Bihar 03-2012
SCIENCE - Science Education
DAV Public School
Patna Bihar 03-2009
Skills
- Operations Management
- Sales Monitoring
- Orientation and Training
- Negotiation
- Staff Training and Development
- Staff Management
- Staff Supervision
- Business Development Understanding
- Proven ability to excel in stressful environments
- Self-motivated, proactive and confident in making independent decisions
- Professionalism and leadership qualities
- Good communication skill
- Continuous Learning, developed transferable skill, set clear Goal
- Seek challenging opportunities
- Flexible in working in any shift
- Smart working features
- MS Office & Computer Applications, (Hardware & Software)
- Typing speed (40/min)
Personal Snippets
Sri Mahesh Kumar Jha, Unmarried, 10/24/1994, English, Hindi, C/O Mahesh Jha Vill- Suro Ojha Tol Near hanuman mandir, Bachhawara, Bihar, 851111, MR. HARISH GAUR S/O RAGHUBIR GAUR PLOT IN KH NO-573 G/F, NEAR BADI CHAUPAL RANGPURI MAHIPALPUR, NEW DELHI, 110037
Professional Snapshot
- Offering nearly 7 years’ experience in the areas of Logistic and supply chain management, , Trucking , Telecommunication, Optical Fiber, sales, Technical support,
- Leading team of around 50 members for (Booking Loads, Dispatch, update, and yard coordinator), Roadside assistance , Driver E-logbook ,Yearly Audit
- Dealing with the broker and negotiate with them for booking freight
- Maintaining relationship with the client, and provide them updated information regarding shipment through mails or calls
- Providing road side assistance to the driver
- Site Selection, Route Survey, Implementation of project & designing.
- Handling with customer relationship & complaints management.
- Worked in process of sale where we have to sell our application/ services (antivirus)
- Worked as team supervisor for 80 members, who plant the underground ducting and aerial fiber and optical Fiber cable in the ground through HDD machine
- Work experience with HDD Machine (XCMG , DRILLTO, DITCH-WITCH). Work in NLD & INTRACITY project in Fiber linkup.
Disclaimer
I hereby declare that all the information above is true best to my knowledge. The responsibility of bearing the consequences if false will be entirely mine
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Assistant Manager
KAL GROUP PVT LTD
12.2021 - Current
Senior Sales Supervisor
VMAK RESEARCH & SERVICE LLC
12.2019 - 08.2021
Project Manager
VIDHATA TOWER COMMUNICATION
11.2018 - 11.2019
Sales marketing executive
JUST DIAL
01.2018 - 09.2018
Bachelor of Engineering Technology - Mechanical Engineering Technology
JNTU UNIVERSITY
SCIENCE - Science Education
MHS COLLEGE
SCIENCE - Science Education
DAV Public School
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