Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahulkumar Sahani

Thane

Summary

Dynamic sales operations leader with a proven track record at IIFL Finance Ltd, excelling in process improvement and team leadership. Expert in developing training programs and enhancing customer relationship management, driving efficiency and performance. Adept at problem-solving and conflict resolution, fostering a collaborative team environment to achieve organizational goals.

Overview

4
4
years of professional experience
2023
2023
years of post-secondary education

Work History

Team Leader, Sales Operations

IIFL Finance Ltd
Thane
01.2025 - Current
  • Led sales operations team to streamline internal processes and improve efficiency.
  • Collaborated with cross-functional teams to enhance customer service strategies and support.
  • Implemented training programs for new staff to ensure operational consistency.

Assistant Team Leader

Silgate solution pvt ltd
Thane
12.2023 - 12.2024
  • Supported team leader in managing daily operations and team workflows.
  • Assisted in training new employees on company policies and procedures.
  • Collaborated with cross-functional teams to ensure project alignment and efficiency.

Team Coach

Kserve BPO
Thane
10.2022 - 11.2023
  • Facilitated team meetings to enhance communication and collaboration among members.
  • Developed training materials to improve team performance and skillsets.
  • Monitored daily operations to ensure adherence to company policies and procedures.

Sales Advisor

Caratlane jewellery
Th
05.2021 - 12.2021
  • Assisted customers in selecting jewellery based on preferences and trends.
  • Provided product knowledge to educate clients about features and benefits.
  • Handled customer inquiries and resolved issues with professionalism.

Education

Bachelor of Management Studies - Marketing

Anand Vishwa Gurukul Senior Night College
Thane, India
04.2022 - 09.2024

GVM College
Thane, India

Skills

  • Sales strategy
  • Process improvement
  • Customer relationship management
  • Training program development
  • Team leadership
  • Performance monitoring
  • Problem solving
  • Conflict resolution
  • Team building

Timeline

Team Leader, Sales Operations

IIFL Finance Ltd
01.2025 - Current

Assistant Team Leader

Silgate solution pvt ltd
12.2023 - 12.2024

Team Coach

Kserve BPO
10.2022 - 11.2023

Bachelor of Management Studies - Marketing

Anand Vishwa Gurukul Senior Night College
04.2022 - 09.2024

Sales Advisor

Caratlane jewellery
05.2021 - 12.2021

GVM College

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Rahulkumar Sahani