Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic
Raisa Maria Mendus

Raisa Maria Mendus

Kottayam

Summary

Detail-oriented and results-driven Senior Associate in Resource Management with a strong background in planning, tracking, and allocating resources for diverse work requests. Skilled in optimizing resource allocation, analyzing performance metrics, and driving operational efficiency to deliver high-quality results and meet organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Associate - Resource Management

Ernst & Young
10.2024 - Current
  • Performance Monitoring:
    Tracked resource performance and utilization, analyzing trends and making recommendations to improve efficiency. Developed reports to provide senior leadership with insights into resource allocation, productivity, and project status.
  • Weekly Connect with Business Team:
    Conducted weekly meetings with the business team to assess progress toward quarterly targets, focusing on actual charged hours versus planned targets. These sessions provided performance insights, identified areas for improvement, and ensured alignment between resource allocation and business goals.
  • Training & Development:
    Collaborated with the central training team to plan and coordinate mandatory training sessions for new hires and existing resources. This included working closely with the team to schedule training batches that aligned with project timelines and organizational requirements.
  • Process Improvement:
    Identified and implemented process improvements in resource management workflows to enhance team productivity and reduce operational bottlenecks. Recommended and led initiatives to optimize the use of both human and technological resources.
  • Risk Management:
    Identified potential risks related to resource shortages or misallocation and proactively worked with leadership to implement mitigation strategies, ensuring minimal disruption to project timelines.
  • Coaching and Mentoring of Counsellees: Provided coaching and mentoring to team members and junior associates, fostering their professional development and helping them navigate challenges. Delegate tasks and responsibilities to team members based on their strengths, skills, and
    workload capacity.
  • Team Building: Emphasize the importance of collaboration and knowledge
    exchange within the team. Encourage team members to share their expertise,
    insights, and best practices to enhance collective learning and problem-
    solving capabilities.
  • Team Collaboration: Collaborate with other teams to cross-utilize resources
    across service lines during non-busy seasons.

Associate - Resource Management

Ernst & Young
03.2021 - 09.2024
  • Resource Scheduling: Timely updating of resource schedules on scheduling tools such as Retain and MERA to maintain up-to-date and accurate resource schedules. Regularly update resource availability, allocations, and changes in the scheduling system. Communicate changes in resource schedules to relevant team members and stakeholders promptly.
  • Resource Allocation: Allocation of work based on employee's skillset matrix. Collaborated with SMs, managers, and stakeholders to understand audit requirements and resource needs.
  • Resource Tracking: Assist business team on analysis on budget v/s actuals, forecast productivity & utilization of resources.
  • Resolving Booking Conflicts: Anticipate and address conflicts that may arise due to resource allocation. Prioritize conflicting requests based on priorities and stakeholder requirements. Engage in negotiation and communication to resolve conflicts and reach consensus.
  • Reporting: Prepare reports such as availability, utilisation summary, etc and provide actionable insights through comprehensive data analysis, enabling informed decision-making and proactive resource management.
  • Training & Development: Regularly review and plan trainings for resources to ensure their compliance in respective areas such as DA, IFRS, etc. Also assisted in scheduling mandatory GAM trainings for resources.
  • Communication: Provide regular updates on resource availability, schedules, and allocations to ensure transparency and alignment. Act as a liaison between business team and onshore team to convey challenges and recommendations/solutions in times of conflict or resource crunch
  • Coaching and Mentoring of Colleagues: Empower team members to take ownership of their assigned tasks and make decisions within their scope of authority. Offer constructive feedback and guidance to help team members improve their performance and achieve their goals.

Education

Bachelor of Business Administration -

Marian College Kuttikkanam
01.2021

Higher Secondary -

Excelsior English School
01.2017

High School -

Excelsior English School
01.2015

Skills

  • Resource Planning
  • Resource Allocation
  • Data Analysis & Reporting
  • MS Excel
  • PowerBi
  • Process Improvement
  • Compliance
  • Communication
  • Teamwork
  • Adaptability
  • Problem-Solving
  • Time Management

Certification

EY Badge: Basics of Business Bronze Learning Badge (2021)

Awards

  • EY Spot Award Recipient, 2021 - 2023, Ernst & Young, Recognized for outstanding performance and contributions to the team, receiving the award consecutively in 2021, 2022, and 2023.
  • EY Exceptional Client Service Award, 12/01/21, Ernst & Young, Acknowledged by the Senior Manager for delivering exceptional service to business team.
  • Proficiency Awards, 2018 - 2021, Marian College Kuttikanam, Awarded for academic excellence and proficiency in college studies, reflecting dedication and high achievement in academic pursuits.
  • All-Rounder Awards, Excelsior English School, Recognized as an all-rounder for excelling in various aspects, including academics, extracurricular activities, and leadership roles.

Languages

  • English
  • Malayalam

Timeline

Senior Associate - Resource Management

Ernst & Young
10.2024 - Current

Associate - Resource Management

Ernst & Young
03.2021 - 09.2024

Bachelor of Business Administration -

Marian College Kuttikkanam

Higher Secondary -

Excelsior English School

High School -

Excelsior English School

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Raisa Maria Mendus