Raj Mota
Mumbai
Summary
Accomplished Associate Manager with 7 years in shipping and logistics, driving operational efficiency and automation initiatives. Led teams to achieve KPIs and enhance service standards while nurturing stakeholder relationships. Committed to continuous improvement and delivering measurable results across supply chain operations.
Overview
7
7
years of professional experience
Work History
Associate Manager
CMA CGM Global Business Services
01.2025 - Current
- Led and managed a team of 32 members across Bookings, Import Documentation, DDSM, Cross Payments, and DO Release functions, ensuring adherence to productivity targets and KPIs.
- Successfully managed multiple process transitions and onboarded high-value clients, including VIP customers such as Aramco, ensuring seamless integration and service delivery.
- Consistently achieved turnaround time (TAT) and accuracy benchmarks, significantly improving customer satisfaction and stakeholder feedback.
- Increased process automation by 10% through development and implementation of Excel macros and automation solutions, enhancing operational efficiency.
- Identified and resolved critical operational challenges for Agency Team, driving process improvements that achieved FTE savings and reduced manual intervention.
- Implemented workflow alignment and accountability measures to ensure timely task completion while maintaining service excellence during organizational changes.
- Promoted continuous learning by facilitating cross-training sessions, AI workshops, and upskilling initiatives, improving team capability and performance.
- Strengthened team engagement and morale by organizing team-building initiatives and fostering a collaborative, high-performance work environment.
Senior Process Expert
A.P Moller-Maersk
11.2021 - 01.2025
- Implemented 10+ process improvement initiatives within 1.5 years, resulting in significant backlog reduction and consistent KPI achievement.
- Led the ICB (Intercompany Billing) drive for the European region, successfully reducing backlog from USD 10,000 to zero.
- Analyzed end-to-end supply chain processes to identify inefficiencies and implemented re-engineering initiatives, reducing lead times by 20%.
- Streamlined logistics and operational processes, achieving a 20% reduction in shipping costs while improving delivery timelines.
- Optimized process workflows to improve job costing accuracy and enhance operational reliability.
- Delivered financial KPIs and managed inventory reporting for the Europe region, ensuring accuracy and compliance to support data-driven decision-making.
- Collaborated with cross-functional teams to implement continuous improvement initiatives and strengthen process governance, boosting overall supply chain efficiency.
Executive
CMA CGM Global Business Services
09.2019 - 11.2021
- Supported logistics team in tracking and monitoring shipments, enhancing cargo tracking accuracy and real-time update efficiency.
- Analyzed order patterns and recommended inventory management improvements, resulting in a 10% reduction in fulfillment time.
- Resolved EDI errors by executing coding for CODECO and COARRI files, improving system reliability.
- Compiled and delivered financial KPI and inventory reports for the Africa region, ensuring data accuracy.
- Suggested and implemented process improvements to streamline operations, reducing handling time.
- Implemented 15 process improvement ideas in 1 year.
Education
B.COM - Bachelor of Commerce
SK Somaiya College
India, Mumbai 05-2019
HSC - Higher Secondary Certificate
South Indian Junior College
India, Mumbai 06-2016
SSC - Secondary School Certificate
South Indian Association High School
India, Mumbai 06-2014
Skills
- Supply chain management
- Process optimization
- Process improvement
- Data Analysis
- Performance Management
- Team leadership
- Stakeholder communication
- Problem Solving & Decision Making
- Time Management & Multitasking
- Adaptability & Change Management
Accomplishments
- Promoted as Senior Process Expert at Maersk within 1.3 years.
- Year 2024 - Maersk Champ of the Month Award
- Year 2023 - Maersk Going Extra Mile Award.
- Year 2023 - Maersk Star Award.
- Year 2022 - Maersk Star Award.
- Year 2021 - CMA CGM Propeller Award.
- Year 2020 - CMA CGM Star Award
Personal Information
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Traveling & Exploring
- Sports - Cricket & Football
- Language Learning
- Writing quotes
- Volunteering
Visa Status
Not Applied.
Timeline
Associate Manager
CMA CGM Global Business Services
01.2025 - Current
Senior Process Expert
A.P Moller-Maersk
11.2021 - 01.2025
Executive
CMA CGM Global Business Services
09.2019 - 11.2021
B.COM - Bachelor of Commerce
SK Somaiya College
HSC - Higher Secondary Certificate
South Indian Junior College
SSC - Secondary School Certificate
South Indian Association High School