Raj Swamy
Pune
Summary
To be a successful personality in reputed organization & endeavor to continuously upgrade my skill and set goals. Willing to go extra mile and treat customers with high levels of respect for best-in-class service.
Overview
12
12
years of professional experience
Work History
Customer Care Executive
DESERVE LABS PRIVATE LIMITED
09.2022 - Current
Working as Customer Care Executive in Voice and Emails for US based Credit card company. Handling customer queries, complaints, profile updates and cancellations.
Customer Care Executive
TRUCONNECT SOLUTIONS PRIVATE LIMITED
03.2022 - 09.2022
Worked as Customer Care Executive for US Federal Free Telecom and Internet Service. Handling Customers Telecom and Internet queries and giving fist time resolution.
Customer Care Representative
AEGIS CUSTOMER SUPPORT SERVICES PRIVATE LIMITED
06.2021 - 03.2022
Worked as Customer Care Representative for Food and Beverage Service. Handling Customers Complaint on Chat and providing the compensation and giving best customer experience.
Customer Care Representative
TECH MAHINDRA BUSINESS SERVICES LTD
08.2012 - 03.2021
Worked in Cancellations as Customer Care Representative to Retain customer’s, handling their complaints and giving best customer experience.
Also handled Retentions for upgrading the customer’s account, cross sell, Accessories and Insurance.
Education
Bachelor of Commerce - Accounting And Finance
International School For Management Excellence
Pune 04.2001 -
Skills
Movies, Adventure sports, Food and Travel.
I know multiple languages. Hence, have advantage to watch movies in different languages. About sports, I have done scuba diving and bullet trip to Leh-Ladak. I am foodie and sometime I also cook. I have travel most of the places in India and Thailand.
Timeline
Customer Care Executive
DESERVE LABS PRIVATE LIMITED
09.2022 - Current
Customer Care Executive
TRUCONNECT SOLUTIONS PRIVATE LIMITED
03.2022 - 09.2022
Customer Care Representative
AEGIS CUSTOMER SUPPORT SERVICES PRIVATE LIMITED
06.2021 - 03.2022
Customer Care Representative
TECH MAHINDRA BUSINESS SERVICES LTD
08.2012 - 03.2021
Bachelor of Commerce - Accounting And Finance
International School For Management Excellence
04.2001 -
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