Raja Solomon B
Chennai
Summary
Assistant Vice President at Citi Corp Services India Pvt Ltd with extensive experience in business analysis, AI/ML, and data analytics. Proven track record in stakeholder management and data visualisation, leveraging generative AI and prompt engineering to drive insights. Skilled in Agile and Scrum methodologies, SQL proficiency, Excel macros, and JIRA management. Career progression includes roles as Senior Analyst at Accenture Solutions Private Limited and Process Lead at Infosys, demonstrating expertise in requirement gathering and process optimisation. Committed to advancing strategic initiatives through innovative solutions. Strategic Project Manager with expertise in managing development and support teams. Delivered impactful client connections and solutions while overseeing a 40+ member team. Focused on enhancing customer service and achieving business objectives through effective planning and execution.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Project Manager
Pranion Technology Ventures Pvt Ltd
, Tamil Nadu
07.2022 - Current
- Managing & Monitoring the Development, BA and
- Coordinated with support team to ensure effective service delivery.
- Connect with the Clients on CR Development
- Requirements & Implementation
- Managing a team strength of 40+ team members
- Connect with other stakeholders for any integration
- Activities
- Handling all level of escalations and provide
- Solutions
- Adhere to the scheduled development timelines
- Working closely with the CEO, Senior Architect &
- EM's for planning and execution.
- Assigning CR's to the developers and BA's based on
- The bandwidth
- Updating and tracking the status in JIRA
- Ensure we deliver the CR's on the timeline to testing
- With quality.
- POC for the entire SDLC
Business Execution Lead
Innospire Systems Corporation
Chennai, Tamil Nadu
02.2021 - 07.2022
- Monitoring the Developers task and update the
- Status to the CEO
- Manage the CEO Meetings and Co-ordinating the
- Meetings for CEO
- Direct connect with the CEO and get daily Adhoc
- Task and allocate the task to the appropriate team.
- Connect with the Clients on Support &
- Implementation
- Leading the Talent & Marketing daily task and get
- Reasons for the task which is not completed.
Business Reporting & Governance
Accenture Private Limited
Chennai, Tamil Nadu
10.2015 - 08.2020
- Assisting the stake holders on their SLA's. Analyzing
- The team utilization and provide feedback.
- Manage the team shrinkage and plan the BCP
- Appropriately.
- Conduct process training to the new hires.
- Get along with the clients when there is change in
- The SLA's & Process updates.
- Roles and Responsibilities
- Data is presented in a format that is
- Appropriate for a varied audience using
- Data visualization, dashboards, and
- Appropriate charts.
- Communicate results through presentations
- Reports, tools, and data visualizations for
- Clients, Stakeholders.
- Expertise in working with large, complex
- Data sets to extract insights.
- Working knowledge of MS Office, MS PBI &
- MS SharePoint
- Developing intuitive and attractive static and
- Interactive data visualizations using Microsoft
- PBI and presenting daily, weekly, quarterly
- And annual reports, presentations to our
- Stakeholders
Senior Quality Specialist/Team Leader
SUTHERLAND GLOBAL SERVICES
Chennai, Tamil Nadu
10.2007 - 10.2015
- Customer service - Good in problem solving skill.
- Handled customers who are Irate and resolves the
- Issue. Clear communication and respond to the
- Customers appropriately. Think strategically and
- Develop the team members to achieve their goals.
- Roles and Responsibilities
- Handled OOP calls - Escalations calls.
- Conduct refreshers trainings
- Handled customer service calls
- Handled customers query on chats
- Give process updated to the team
- Members
- Handled a team and managed the
- Individual performance and team
- Performance
- Focused on team shrinkage and attrition
- Interacting with the clients when there is
- Change in the process to understand the
- Updates.
- Develop team reports and publish on
- Weekly basis
- Discuss the individual performance on the
- Performance review and give the rating
- Appropriately.
Quality Monitoring Feedback Analyst
Accenture Private Limited
Chennai, Tamil Nadu
- Roles and Responsibilities
- Handling weekly calibration calls with clients
- Conduct daily huddle and provide process
- Updates
- Monitor the quality score and provide feedback
- Conduct Process knowledge test
- Interacting with the clients and provide the
- Quality feedback along with the reports
- Will do the Quality check on the samples
- Worked by associates
Education
Bachelor of Arts -
Loyola COLLEGE
Chennai01-2006
Skills
- Stakeholder Management
- Data Visualization and Presentation
- Handling Governance Calls with Clients
- Strong Communication
- Analyzing Team Performance and Providing Feedback
- Business Intelligence (BI)
- MS Power BI
- MS SharePoint
- MS Excel
- Project management
- Client relationship management
- Data visualisation
- Team building
- Requirements gathering
- Change management
- Performance monitoring
Languages
English
Tamil
Certification
Creative and Technical writing for Advertisements, Don Bosco Institute of Communication Arts, Chennai, INDIA
Custom
+91-9940684949, INDIA
Timeline
Project Manager
Pranion Technology Ventures Pvt Ltd
07.2022 - Current
Business Execution Lead
Innospire Systems Corporation
02.2021 - 07.2022
Business Reporting & Governance
Accenture Private Limited
10.2015 - 08.2020
Senior Quality Specialist/Team Leader
SUTHERLAND GLOBAL SERVICES
10.2007 - 10.2015
Quality Monitoring Feedback Analyst
Accenture Private Limited
Bachelor of Arts -
Loyola COLLEGE