RAJA THAPA
West Bengal
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Hardworking Senior Associate enthusiastic about taking on exciting new challenges at YUKI BREWHOUSE AND KICHEN, by leveraging dynamic communication skills and a disciplined approach.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Senior Associate
Yuki pan Asian kitchen & brewery
Bangalore
12.2022 - 06.2023
- Developed and implemented strategies for increasing customer satisfaction.
- Provided direction and guidance to junior associates on complex tasks.
- Maintained up-to-date knowledge of industry trends and regulations.
Captain Waiter
Lion
Siliguri
05.2017 - 07.2019
- Greeted guests and provided them with menus.
- Assigned seating arrangements for guests.
- Ensured a smooth flow of service in the restaurant.
- Informed customers about daily specials.
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
Closing Manager
Chicago pizza
Guwahati
07.2015 - 07.2016
- Ensured adherence to all closing procedures and policies.
- Collaborated with escrow officers, lenders, buyers and sellers to facilitate successful closings.
- Prepared closing documents such as deeds, mortgages, notes, affidavits and settlement statements.
Guest Service Associate
Main land china
Bangalore
11.2013 - 04.2015
- Resolved any customer complaints or issues professionally and efficiently.
- Processed payments for guest stays and other services rendered.
- Collaborated with other departments to provide an excellent guest experience.
- Handled payment processing and provided customers with receipts and proper bills and change.
Guest Service Assistant
Baron’s inn
Pune
09.2012 - 08.2013
- Greeted guests upon arrival, established rapport and provided hospitality services.
- Provided assistance with check-in and check-out processes, including verifying guest information and collecting payment.
- Answered phone calls in a professional manner and responded to inquiries regarding hotel services.
Education
High School Diploma -
Kendra Vidyalay Bengdubi
West Bengal, Bagdogra05.2009
Naxalbari C
Skills
- Performance Monitoring
- Timeline Estimates
- Inventory Control
- Team Supervision
- Schedule Management
- Team Leadership
- Preparing Reports
- Cash Handling
- Service Assistance
Languages
Hindi
Intermediate
B1
Nepali
Proficient
C2
English
Elementary
A2
Bengali
Elementary
A2
Hobbies
- Playing games
- Reading books
- Listening music
Additional Information
- PO/PS –Naxalbari , Pin-734429 - Nationality - Indian Height - 161 cm Weight - 69 Passport no - P0666777
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