Rajakanmani Balusamy
Chennai
Summary
Proficient in service restoration and ITIL process implementation. Experienced in managing Events, Incidents, Problems, and Changes with tools like Smarts, SAS, Autosys, Connect Intelligence, and ServiceNow. Committed to optimizing service management and reducing operational disruptions.
Overview
11
11
years of professional experience
Work History
Senior Consultant
Astrazeneca INDIa Private limited
Chennai
08.2015 - 07.2023
- Led incident management and service restoration during major incidents to minimize business disruption.
- Identified root causes and determined effective actions for timely incident closure.
- Coordinated communication with stakeholders to ensure transparency throughout the restoration process.
- Created problem records for root cause analysis after assessing incident requirements.
- Prepared post-incident review reports, shared with managers for feedback from problem managers.
- Facilitated adherence to ticket handling processes to enhance incident quality.
- Tagged existing problem records to incidents to address known issues efficiently.
ANALYST
HCL Infrastructures limited
Chennai
10.2012 - 08.2015
- Monitored servers, network devices, databases, and SAP jobs using SMARTS, Aternity, and BPPM.
- Deployed Windows patches monthly via Bladelogic tool to enhance system security.
- Provided level 1 support for servers and network devices; executed daily health checks on databases.
- Conducted basic troubleshooting on SAP jobs, including re-running tasks and marking failures as successes.
- Coordinated with third-party vendors to resolve hardware issues efficiently.
- Configured ILO settings across all server types to ensure optimal performance.
- Managed user accounts by creating/deleting users and resolving lockout issues.
- Ensured virus definitions were current on all clients and performed troubleshooting as needed.
Education
Electrical, Electronics And Communications Engineering
KONGUNADE COLLEGE
05.2012
Skills
- Incident management
- Service restoration
- Root cause analysis
- Post-incident review
- Ticket handling
- Stakeholder communication
- System monitoring
- Problem solving
- Effective communication
- Team leadership
- Agile methodologies
- Strong leadership skills
- Change management
- Decision-making
Certifications And Achievements
- ITIL V3 Foundation certified
- Completed a lean continuous improvement project on SAP job monitoring.
- Received an award of excellence from AstraZeneca.
- Certified as a continuous improvement analyst by AstraZeneca.
Tools Experience
Monitoring Tools;
- Aternity
- Connect Intelligence
- SMARTS
- Autosys
Ticketing Tools:
- SNOW (Service-Now)
Accomplishments
- I have done a lean continuous improvement project on SAP job monitoring
- I have received an award of excellence from AstraZeneca
- I have certified as a continuous improvement analyst by AstraZeneca
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Senior Consultant
Astrazeneca INDIa Private limited
08.2015 - 07.2023
ANALYST
HCL Infrastructures limited
10.2012 - 08.2015
Electrical, Electronics And Communications Engineering
KONGUNADE COLLEGE
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