RAJAKUMARAN V

• Supported airline and enterprise systems by gathering, analyzing, and documenting business requirements from multiple stakeholders across Operations, IT, Engineering, and business teams.
• Translated business needs into clear functional requirements, preparing BRDs, FRDs, user stories, and process flows aligned with SDLC and Agile methodologies.
• Coordinated with development teams, vendors, and third-party partners for requirement clarification, solution walkthroughs, and implementation support.
• Supported UAT activities including test case preparation, execution support, defect tracking, and user sign-off coordination using Jira.
• Assisted in change management activities such as SOP updates, training material preparation, user enablement, and post-implementation support.
• Maintained accurate system documentation, ensured compliance with internal controls and audit requirements, and actively used Jira and Confluence for requirement tracking and documentation management.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

• Lead the conceptualization, development, and enhancement of aviation products or services. Collaborate with cross-functional teams including engineers, designers, and aviation experts to ensure the product meets industry standards and customer requirements.
• Gather and prioritize product requirements based on market analysis, customer feedback, regulatory requirements, and business goals. Clearly communicate requirements to development teams and stakeholders.
• Work closely with stakeholders to prioritize features and enhancements based on business value, technical feasibility, and customer impact. Maintain a product backlog and ensure alignment with the overall product vision.
• Define project scope, timelines, and milestones. Coordinate with cross-functional teams to ensure timely delivery of product releases. Monitor project progress and address any issues or roadblocks.
• Engage with customers, industry partners, and stakeholders to gather feedback, validate product concepts, and identify opportunities for improvement. Act as the voice of the customer within the organization.

• Collaborate with stakeholders to gather and document business requirements.
• Analyze and prioritize requirements, ensuring clarity, completeness, and feasibility. Identify dependencies, conflicts, and gaps in requirements.
• Document requirements using standard templates, ensuring traceability and alignment with organizational standards and methodologies.
• Evaluate potential solutions and alternatives to address business needs, considering factors such as cost, benefits, risks, and alignment with strategic objectives.
• Facilitate communication and collaboration between business stakeholders, IT teams, and other relevant parties. Present findings, recommendations, and solutions to stakeholders.
• Support change management activities, including impact analysis, stakeholder engagement, and training, to ensure successful implementation of proposed changes.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

{4 months gap - Left & rejoined in the same company}

• Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
• Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
• Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
• Supported successful product launches with detailed market analysis and competitive positioning strategies.
• Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
• Collaborated with stakeholders to identify business needs and data sources.
• Analyzed data to identify root causes of problems and recommend corrective actions.

• Brief Flight crew and cabin crew about the significant information for that flight.
• Plan the aircraft routing for the upcoming days in coordination with engineering team.
• With the help of Movement control application managing the disruptions to ensure the schedule integrity of the Airline and minimize the passenger discomfort.
• Continuous Flight Tracking during all phase of flights to ensure safety and maintain On Time Departure.
• Make operational decisions regarding flight delays, cancellations, diversions, or re-routings in real-time.
• Evaluate the safety and economic implications of operational decisions, prioritizing passenger and crew safety.
• Ensure optimal utilization of aircraft, crew, and ground resources to maintain operational efficiency.
• Collaborate with the crew scheduling team to address crew legality and fatigue concerns.

• Provided comprehensive pre-flight briefings to pilots, covering weather conditions, route planning, fuel management, and potential hazards.
• Conducted regular audits of flight documentation to maintain high levels of compliance with industry standards.
• Assisted in the successful onboarding of new Flight Operations Officers through thorough training and mentorship programs.
• Enhanced flight operations efficiency by developing and implementing detailed procedures and protocols.
• Facilitated efficient crew scheduling by balancing workload, rest periods, and regulatory requirements to optimize performance and safety.