Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
RAJAKUMARAN V

RAJAKUMARAN V

Business Analyst (Airline/Aviation domain)
Bangalore

Summary

Seasoned Business Analyst offering 8 years of Airline/Aviation/IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Dedicated to enhancing profitability and customer satisfaction within the aviation industry.

Overview

8
8
years of professional experience
1
1
Certification
2
2
Languages

Work History

Business Analyst (Airline/Aviation Domain)

IBS Software Private Limited.
12.2023 - 08.2024
  • Lead the conceptualization, development, and enhancement of aviation products or services. Collaborate with cross-functional teams including engineers, designers, and aviation experts to ensure the product meets industry standards and customer requirements.
  • Gather and prioritize product requirements based on market analysis, customer feedback, regulatory requirements, and business goals. Clearly communicate requirements to development teams and stakeholders.
  • Work closely with stakeholders to prioritize features and enhancements based on business value, technical feasibility, and customer impact. Maintain a product backlog and ensure alignment with the overall product vision.
  • Define project scope, timelines, and milestones. Coordinate with cross-functional teams to ensure timely delivery of product releases. Monitor project progress and address any issues or roadblocks.
  • Engage with customers, industry partners, and stakeholders to gather feedback, validate product concepts, and identify opportunities for improvement. Act as the voice of the customer within the organization.

Asst. Business Analyst (Airline/Aviation Domain)

Laminaar Aviation Infotech (India) Pvt. Ltd
08.2021 - 11.2023
  • Collaborate with stakeholders to gather and document business requirements.
  • Analyze and prioritize requirements, ensuring clarity, completeness, and feasibility. Identify dependencies, conflicts, and gaps in requirements.
  • Document requirements using standard templates, ensuring traceability and alignment with organizational standards and methodologies.
  • Evaluate potential solutions and alternatives to address business needs, considering factors such as cost, benefits, risks, and alignment with strategic objectives.
  • Facilitate communication and collaboration between business stakeholders, IT teams, and other relevant parties. Present findings, recommendations, and solutions to stakeholders.
  • Support change management activities, including impact analysis, stakeholder engagement, and training, to ensure successful implementation of proposed changes.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

{4 months gap - Left & rejoined in the same company}

Business Analyst

Zpex Zoppey India Pvt Ltd
11.2019 - 08.2021
  • Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
  • Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
  • Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
  • Supported successful product launches with detailed market analysis and competitive positioning strategies.
  • Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Operations Controller (Trainee Flight Dispatcher)

Airasia India
06.2018 - 10.2019
  • Brief Flight crew and cabin crew about the significant information for that flight.
  • Plan the aircraft routing for the upcoming days in coordination with engineering team.
  • With the help of Movement control application managing the disruptions to ensure the schedule integrity of the Airline and minimize the passenger discomfort.
  • Continuous Flight Tracking during all phase of flights to ensure safety and maintain On Time Departure.
  • Make operational decisions regarding flight delays, cancellations, diversions, or re-routings in real-time.
  • Evaluate the safety and economic implications of operational decisions, prioritizing passenger and crew safety.
  • Ensure optimal utilization of aircraft, crew, and ground resources to maintain operational efficiency.
  • Collaborate with the crew scheduling team to address crew legality and fatigue concerns.

Asst Flight Dispatch / OCC

Turbo Megha Airways Pvt Ltd (Trjuet Airlines)
05.2016 - 04.2018
  • Provided comprehensive pre-flight briefings to pilots, covering weather conditions, route planning, fuel management, and potential hazards.
  • Conducted regular audits of flight documentation to maintain high levels of compliance with industry standards.
  • Assisted in the successful onboarding of new Flight Operations Officers through thorough training and mentorship programs.
  • Enhanced flight operations efficiency by developing and implementing detailed procedures and protocols.
  • Facilitated efficient crew scheduling by balancing workload, rest periods, and regulatory requirements to optimize performance and safety.

Education

B.E - Aeronautical Engineering

J.J College of Engineering And Technology
04.2001 -

Certificate - Flight Dispatcher With RTR (Aero) And Airport Ops

Fly Air Aviation Academy
Chennai, India
04.2001 -

Skills

Agile Methodology

Certification

Certified Scrum Product Owner - Scrum Alliance

Timeline

Business Analyst (Airline/Aviation Domain)

IBS Software Private Limited.
12.2023 - 08.2024

Certified Scrum Product Owner - Scrum Alliance

11-2023

Asst. Business Analyst (Airline/Aviation Domain)

Laminaar Aviation Infotech (India) Pvt. Ltd
08.2021 - 11.2023

Business Analyst

Zpex Zoppey India Pvt Ltd
11.2019 - 08.2021

Operations Controller (Trainee Flight Dispatcher)

Airasia India
06.2018 - 10.2019

Asst Flight Dispatch / OCC

Turbo Megha Airways Pvt Ltd (Trjuet Airlines)
05.2016 - 04.2018

B.E - Aeronautical Engineering

J.J College of Engineering And Technology
04.2001 -

Certificate - Flight Dispatcher With RTR (Aero) And Airport Ops

Fly Air Aviation Academy
04.2001 -
RAJAKUMARAN VBusiness Analyst (Airline/Aviation domain)