Rajalekshmi S
Vazhoor
Summary
To be part of progressive financial business organization where I can contribute to its growth and to reach the pinnacle of my career
Overview
11
11
years of professional experience
Work History
Branch Manager
Muthoot Vehicle And Asset Finance Ltd
09.2024 - Current
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Sr. Branch Manager
Supra Pacific Financial Service Ltd
03.2024 - 08.2024
- Ensuring Monthly Sales Objective of the Branch
- Enhancing Operational Efficiencies of Branch
- Account Management
- Financial Services
Branch Manager
Muthoot Fincorp Ltd
06.2019 - 03.2024
- Ensuring monthly sales objectives of the team through effective marketing
- Enhancing operational efficiency of branch thereby mitigating risk
- Undertaking collections of NPA accounts in Gold loan and MSME portfolio
- Coordinating with other departments viz
- Administration/ infrastructure/ legal/ audit/ and vigilance to provide valuable inputs to and from branch
- Reporting to hierarchy regarding market trends and action plan for future expansion
Customer Service Executive
MUTHOOT Fincorp
02.2014 - 06.2019
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Investigated and resolved customer inquiries and complaints quickly.
Education
BSC - BOTANY
MG University
01.2009
Skills
- Operations management
- Staff development
- Sales management
- Loan documentation
Accomplishments
- One of the best performing branch in NBPS Revenue Product, beyond 300% of target, 2023
- Special appreciation for bring around a single customer to take 100gram gold in Gold Chitty
Hobbies and Interests
- Reading
- Listening Music
Languages
Malayalam
English
Hindi
Personal Information
- Date of Birth: 05/14/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Branch Manager
Muthoot Vehicle And Asset Finance Ltd
09.2024 - Current
Sr. Branch Manager
Supra Pacific Financial Service Ltd
03.2024 - 08.2024
Branch Manager
Muthoot Fincorp Ltd
06.2019 - 03.2024
Customer Service Executive
MUTHOOT Fincorp
02.2014 - 06.2019
BSC - BOTANY
MG University
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