Rajamoni N
Cloud Operations
Chennai,TN
Summary
Dynamic Cloud Operations professional at TATA Consultancy Services, adept at driving service excellence and optimizing cloud deployments. Proven track record in cross-functional teamwork and effective change management, ensuring seamless project execution. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cloud Operations
TATA Consultancy Services
12.2015 - Current
- Collaborate with customers and project design teams to establish requirements and necessary customization and configuration.
- Work directly with clients to develop, migrate, and debug issues with services.
- Own the successful deployment of cloud-based projects.
- Provide support on-call for cloud-based production environments.
- Inform technical support management of any escalated issues or challenging situations that necessitate their involvement.
- Train and assist junior team members with product support ticket resolution.
- Implementing and maintaining security measures such as access controls, data encryption, and identity management.
- Following established incident management procedures to mitigate the impact of disruptions. Cloud Support Engineers collaborate with other teams to promptly escalate and resolve critical issues.
- Maintaining a comprehensive knowledge base of common issues, solutions, and best practices. This aids in efficient troubleshooting and enhances the team’s collective knowledge.
- Develop and implement comprehensive change management strategies and plans tailored to cloud adoption, including assessing organizational readiness and identifying potential risks.
- Evaluate the impact of cloud changes on various stakeholders, including users, processes, and systems, to identify areas requiring focused support and mitigation..
- Oversee the implementation of cloud changes, ensuring they are executed effectively and aligned with business goals.
- Identify and mitigate potential risks associated with cloud changes, such as security vulnerabilities, data migration challenges, and user resistance.
- May participate in or facilitate the Change Advisory Board, reviewing and approving changes to ensure they are aligned with business objectives.
- Maintain comprehensive documentation of the change management process, including plans, communication materials, training resources, and post-implementation reviews.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Process Advisor
Barclays Shared Services
01.2011 - 11.2015
- Experience with various SWIFT message types (e.g., MT101, MT103, MT202) and familiarity with SWIFT message formats.
- Understanding of banking processes, international payments, and financial regulations
- Proficiency in using SWIFT messaging systems and related software applications.
- Keeping up-to-date with advancements in cloud technology, best practices, and new features offered by CSPs. This enables Cloud Support Engineers to leverage new capabilities and optimize existing deployments.
- Strong communication skills for interacting with colleagues, correspondent banks, and other stakeholders.
Operations Officer
Scope International
12.2006 - 10.2010
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
- Optimized business processes to foster operational efficiency.
Education
Bachelor of Science - Chemistry
Scott Christian College
Nagercoil, India 04.2001 -
Skills
Service excellence
Certification
Cloud Practioner
Timeline
Cloud Operations
TATA Consultancy Services
12.2015 - Current
Process Advisor
Barclays Shared Services
01.2011 - 11.2015
Operations Officer
Scope International
12.2006 - 10.2010
Bachelor of Science - Chemistry
Scott Christian College
04.2001 -
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