Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Rajan Kumar

Gurgaon

Summary

Analyst with over 3 years of experience in technical support, specializing in data analysis and cloud technologies. Proficient in troubleshooting hardware, software, and networking issues, with expertise in Google Cloud Platform and Apache Airflow. Skilled in managing incident tickets using ITSM tools like ServiceNow, ensuring compliance with service level agreements. Committed to process improvement and enhancing user satisfaction through effective communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Associate Analyst

WNS
05.2022 - Current
  • Lead and mentored LatAm/Nam Operations team in managing automated ETL processes on GCP, GIT, and Linux.
  • Analyzed business partner operations to identify strengths, weaknesses, and automation opportunities.
  • Interpreted results and presented findings to inform management and business decision-makers.
  • Administered Active Directory accounts, including password resets and group management.
  • Supported Microsoft 365 applications by resolving sync and access issues for Outlook, Teams, and OneDrive.
  • Managed incident tickets through ServiceNow, consistently surpassing SLA targets.
  • Utilized remote support tools to efficiently diagnose and resolve user problems.
  • Troubleshot network connectivity issues, including VPN, DNS, and Wi-Fi, using diagnostic tools.

Education

BTech - Bachelor of Technology, CSE -

Galgotias University
Greater Noida
05-2022

Skills

  • Analytical skills
  • Data analysis
  • Extract, transform, load (ETL)
  • Google Cloud Platform
  • Apache Airflow
  • Operating systems
  • Active Directory
  • Networking
  • Cloud services
  • Endpoint management
  • scripting
  • Security tools
  • ITSM platforms
  • Remote tool

Certification

  • Microsoft AI Classroom Series - Microsoft
  • Microsoft Certified: Azure Fundamentals - Microsoft

Timeline

Senior Associate Analyst

WNS
05.2022 - Current

BTech - Bachelor of Technology, CSE -

Galgotias University

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Rajan Kumar