Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Hobbies and Interests
Personal Information
Area Of Expertise
Timeline
Generic
RAJANI GOURA

RAJANI GOURA

Hyderabad

Summary

A break through professional with experience of L&D Content Development and Delivery, Product management, Sales training with expertise in converting minimum 80% inactive sales force into active. A 1st “Well Done“ award winner for Training Department in 10 years of its Life Insurance Operations, taking-on and accomplishing challenges head-on in the best Telecom and Life Insurance companies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Training Manager

Shriram Life Insurance
11.2022 - Current
  • Launch of New products in different Channels
  • Drive M0 Sales activation and Target Achievement
  • Manage Induction Trainings and TNI sessions as per the Channel Requirement
  • Drive M0 Sales activation and Target Achievement
  • Manage Induction Trainings
  • Conducting Refresher and TNI sessions
  • Led and managed the sales team effectively through ongoing coaching, ensuring compliance with company standards and regulations in sales behavior, ethics, and practice
  • Collaborated with the channel head to design and implement sales strategies and initiatives, resulting in improved sales performance across the business
  • Stake holder management in handling escalations and customize Trainings accordingly
  • Working on Technical projects to enhance learning experience
  • Creating and Conducting Product Knowledge test to all employees
  • Daily documentation and monitoring of M0 Productivity and Trainer Joint field work or Floor support
  • Maintaining the budget for Training team and allocation resources
  • Driving the Certification Programs – IRDA, Basics of Life Insurance and POSP
  • Managing Shrinkage and attrition of Trainers
  • Adherence to the Planned Calendar activities

Training Manager

TATA AIA Life Insurance
08.2019 - 11.2022
  • Lead a team of 20 resources
  • Conduct briefings and team meetings for status updates, new product information, policy and procedure change etc
  • Monitor associate escalations, coach and provide constructive feedback on performance to individuals on regular basis
  • Monitor TAT for different products and publish then on weekly basis
  • Drive team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc
  • Maintain, create and check the daily process reports Check the daily tasks and prioritize as per requirements
  • Assign work to the team and follow up
  • Identify key challenges for the assigned task on daily basis and come up with solutions
  • Perform quality audits and share quality feedback
  • Prepare weekly review & monthly review decks (with stakeholders/clients) Initiative
  • Share innovative ideas for project improvement which leads to Process & Product excellence
  • Extra initiatives of collation of data of all the training managers of AP and Telangana

Customer Service Manager

ICICI LOMBARD
Hyderabad
01.2019 - 08.2019
  • Handles Claims related with various products like
  • Motor Insurance
  • Group personal Accident
  • Insurance against loan
  • Insurance against cards
  • Insurance linked with finance groups
  • Disability Insurance
  • Prepare documentation for the process flow for the new products
  • Communicate with the different teams to make the changes in the products and prepare the process flow procedures and take approval for them
  • Communicate with the customers and regional managers in case of missing information and initiate the claims accordingly
  • Monitor TAT for different products and publish then on weekly basis

Process Developer

Genpact
05.2014 - 01.2019
  • As a part SME and Trainer to my current process use to handle 14 types of lines of Business insurance
  • Actively took part in conducting skip and pulse meet with high leadership people
  • Recognizing process improvement opportunities
  • Cooperating and communicating with team with updates for efficient work management
  • Ensure that all new employees go through the defined new learning path for their respective roles in the
  • Send feedback and training updates of new hire trainees and associates to the training manager daily basis
  • Provide refresher & remedial training and briefings for existing employees
  • Will make sure the process runs as per defined monthly/quarterly/yearly Training scorecards and PLA(Performance level agreement)
  • Responsible for managing retention during training
  • Maintain on boarding percentage
  • Prepare process SOPs DTPs and training refreshers
  • Drive C-Sat & E-sat initiatives to add value to the Process and customer
  • Support any administrative tasks like trainee by checking login-logouts, scheduling, attendance updation etc
  • Manage training MIS for classes and other related training work
  • Manage calls with the client for calibration, demo etc

Education

B.Pharmacy -

Osmania University

Skills

  • L & D
  • Content development
  • Strategic & Critical thinking
  • Marketing Skills
  • Relationship building
  • Analytical & Research
  • Strategy Formulation
  • Talent Gap Analysis
  • Public Speaking
  • Client Relationship
  • Story Board
  • Multitasking Ability
  • Computer Based Training
  • Constructive monitoring

Certification

  • Six Sigma Black Belt
  • Licentiate – Life Insurance
  • Basics of Life Insurance
  • Content writing

Accomplishments

  • Summit – Employer of the Year from Genpact Hyderabad
  • Lean Performer – Genpact
  • Bronze, Silver Award - Genpact
  • Train The Trainer (TATA AIA – Mumbai)
  • STAR TRAINER (TATA – AIA)
  • PERFORMER OF THE YEAR – Shriram Life Insurance

Languages

  • Hindi
  • Telugu
  • English

Hobbies and Interests

  • Reading Books
  • Playing Shuttle
  • Spending time with friends

Personal Information

  • Date of Birth: 01/16/89
  • Marital Status: Married

Area Of Expertise

  • Public Speaking
  • Client Relationship
  • Story Board
  • Multitasking Ability
  • Computer Based Training
  • Constructive monitoring

Timeline

Senior Training Manager

Shriram Life Insurance
11.2022 - Current

Training Manager

TATA AIA Life Insurance
08.2019 - 11.2022

Customer Service Manager

ICICI LOMBARD
01.2019 - 08.2019

Process Developer

Genpact
05.2014 - 01.2019
  • Six Sigma Black Belt
  • Licentiate – Life Insurance
  • Basics of Life Insurance
  • Content writing

B.Pharmacy -

Osmania University
RAJANI GOURA