Summary
Overview
Work History
Education
Skills
Certification
Software
Accomplishments
Timeline
Manager
RAJASEKARAN V S

RAJASEKARAN V S

Associate Manager - Ad ops & Quality
Bangalore,KARNATAKA

Summary

Middle level managerial assignments expertise with 9+ yrs of experience in Quality across Ads, Ecommerce and Global Business Service Industries. Implemented Total Quality Management and data Analysis across functions. Skilled Quality expert with strong leadership principles and proven process improvements & Risk managements through Automation initiations.

Overview

2
2
Languages
4
4
Certificates
5
5
years of post-secondary education
10
10
years of professional experience

Work History

Associate Manager - Ad Ops & Quality

PhonePe
Bangalore, KARNATAKA
12.2020 - Current
  • Leading 12 members creation team under Ads Operations to ensure 100% Quality of the campaigns which are set to go live.
  • Campaign performance & Risk assessment of PhonePe assets and map them to Sales Funnel to maximise the revenue.
  • Actively engage and collaborate with BD/Product/CS/Creatives/Content teams for planning, Campaign management, Prioritizations, Scheduling and delivery of campaigns.
  • Lead Automation and process improvements initiatives.
  • Generate and present reports on Campaign highlights & Quality dashboards.
  • Perform Data analysis to influence strategies and support on increasing the conversion rates.
  • Managed contract employees life cycle.
  • Leading Programmatic Advertising operations

Subject Matter Expert

Amazon
Chennai, Tamil Nadu
11.2017 - 11.2020
  • Act as a individual contributor to Improve Business metrics (Conversions, Buyability, Discoverability, Opex) of Catalog teams through Risk Assessment.
  • Perform Business Impact Analysis to identify input vs output correlation.
  • Mentor/Facilitate VSM to increase the efficiency of audit systems.
  • Perform FMEA to identify the process gaps, risk and come up with Mitigation plan to reduce the RPN.
  • Govern escalations with CAPA scoring mechanisms.
  • Examine and evaluate the SOPs and standardize them to adapt it accordingly for Retail Process across 14 Market places.
  • Liaised between Retail and operations as a coordinator in fixing an issue which increased GMS by $3.3M.
  • Lead a team of 6 QA SME and 20 Operations Managers for handling Escalations and Change Management across nodes.
  • Organize WBR, MBR and QBR.

Quality Engineer

Flex
Chennai, Tamil Nadu
04.2014 - 11.2017
  • Lead a team of 40 Engineers from Chennai & Pune loaction for handling QMS within their respective Business Units.
  • Implementing and driving TQM related activities through customer focus, continual improvement, supplier evaluation and generation of supplier score cards.
  • Leading the team of quality inspectors, providing training on CTQ checkpoints before commencing of production.
  • Handling in-house problem analysis- & customer complaint analysis-CAPA with support of tools like 5Y analysis, Ishikawa diagram (Fish bone diagram) etc.
  • Preparation and circulation of Quality alerts for internal as well as customer complaints reported along with providing awareness training to operators on the same.
  • Conducting in house QMS audits by going through the turtle diagrams and other quality documents of the process, preparing NC reports and driving for actions.

Education

MBA - HRM

University of Madras
Chennai
11.2013 - 04.2015

Bachelor of Science - ECE

Anna University
Chennai
08.2009 - 04.2013

Skills

    Quality & Risk Management

undefined

Certification

Exemplar Global Lean Six Sigma Green Belt Certified (ID 12646388)

Software

Share-Point

Power Bi

MS Office

SQL

Accomplishments

    · Customer Obsession Award for saving ~19M through Escalations.

    · Global award 2019 & 2020– Above and Beyond

    · Lean Champion Award for implementing 50+ Kaizens and 7 Small group activities.

Timeline

Product Manager - Udemy

06-2023

Associate Manager - Ad Ops & Quality

PhonePe
12.2020 - Current

Exemplar Global Lean Six Sigma Green Belt Certified (ID 12646388)

06-2019

Subject Matter Expert

Amazon
11.2017 - 11.2020

ISO 9001:2015 Certification from Flex - 2017

06-2017

Quality Engineer

Flex
04.2014 - 11.2017

MBA - HRM

University of Madras
11.2013 - 04.2015

Bachelor of Science - ECE

Anna University
08.2009 - 04.2013

Diploma in MS Office from CSC

06-2005

Similar Profiles

CREATE PROFILE
RAJASEKARAN V SAssociate Manager - Ad ops & Quality