Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RAJASEKHAR KONDETI

Hyderabad

Summary

Strategic and results-driven Transformation & Service Delivery Lead with 18+ years of experience optimizing service operations across global teams. Proven track record in leading large-scale transformation programs, deploying enterprise platforms, and ensuring client satisfaction. Adept at aligning delivery with business vision using Agile, ITIL, and data-driven decision-making

Overview

18
18
years of professional experience

Work History

Service Delivery and Transformation Leader

Cognizant Technology Solutions
07.2012 - Current
  • Working with the Banking and Financial Services Division / Cloud Infra Security department as a Transformation / Service and Technical Delivery Lead, managing 250+ Resources and Multiple Technical Delivery teams. Making sure to adhere to the SLA /SLO as per the SOW Agreements while aligning technical delivery with Business objectives. and implementing Continuous improvements by Automating and process standardization.
  • Led strategic transformation programs in Cloud Infrastructure Security, driving automation and process standardization to enhance operational efficiency
  • Directed 250+ resources across multiple technical delivery teams, ensuring seamless execution and high-performance outcomes
  • Maintained 99.9% SLA/SLO compliance over 3 years by aligning service delivery with SOW commitments and governance standards
  • Spearheaded continuous improvement initiatives, reducing manual effort by 40% through targeted automation strategies
  • Collaborated with cross-functional stakeholders to align delivery models with evolving business and regulatory requirements
  • Applied Agile and ITIL frameworks to streamline workflows, accelerate time-to-value, and improve service agility
  • Oversaw onboarding and integration of new service lines, enhancing scalability and boosting client satisfaction
  • Monitored KPIs and service metrics to proactively identify risks and implement corrective actions, resulting in a 25% increase in service reliability
  • Participated in RFP and SOW discussions, contributing to scope definition, delivery planning, and feasibility assessments
  • Documented project requirements and service terms, ensuring alignment with strategic goals and compliance standards
  • Coordinated submission and approval workflows, enabling timely stakeholder sign-offs and smooth project initiation

Sr Specialist

HCL Technologies Ltd
11.2010 - 07.2012
  • Provided comprehensive WebLogic Server administration on Solaris platforms, including installation, configuration of managed servers and clusters, and deployment of enterprise applications. Ensured high availability and failover support, integrated Apache Web Servers for front-end connectivity, and configured JDBC pools for Oracle databases. Delivered end-to-end support—troubleshooting, patching, and remote management via Node Manager—while maintaining load balancing and resolving issues independently. Offered 24/7 on-call support to ensure production stability and rapid incident resolution.

Web Associate

State Street Global Advisors
03.2010 - 11.2010

Sr System Administrator

Wipro Technologies Ltd
04.2008 - 01.2010

Associate Consultant

Infosys Technologies Ltd
05.2007 - 04.2008

Education

Master of Computer Applications -

Osmania University
Hyderabad, India
07-2006

Skills

  • Team Leadership
  • Project Management
  • Operations Management
  • SLA/SLO Governance
  • ITIL Management
  • Budgeting & Resource Planning
  • Stake Holder Management
  • Vendor management
  • Process Optimization
  • SOW/RFP Process management

Accomplishments

  • Reduced P1/P2 incidents caused by change by 40% YoY through proactive risk mitigation and process enhancements
  • Enhanced incident and change execution quality by implementing targeted training programs and periodic reviews tied to associate performance goals
  • Boosted customer satisfaction by delivering real-time visibility via ServiceNow dashboards and actionable metrics
  • Strengthened application resiliency through regular disaster recovery (DR) testing and formal documentation of RPO/RTO objectives

Timeline

Service Delivery and Transformation Leader

Cognizant Technology Solutions
07.2012 - Current

Sr Specialist

HCL Technologies Ltd
11.2010 - 07.2012

Web Associate

State Street Global Advisors
03.2010 - 11.2010

Sr System Administrator

Wipro Technologies Ltd
04.2008 - 01.2010

Associate Consultant

Infosys Technologies Ltd
05.2007 - 04.2008

Master of Computer Applications -

Osmania University

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