Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Rajat Sharma

Technical Support
Hasanpur

Summary

Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

1
1
year of professional experience
8
8
years of post-secondary education

Work History

Technical Support Associate

Teleperformace
Gurgaon
05.2019 - 08.2020
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Dealing with IP address,Mapping and setup based issues.

Education

B.E/B.TECH - Information Technology

Rajiv Gandhi Institute of Technology
Bangalore
08.2012 - 06.2017

12th Standard - P.C.M

Wood Row Senior Secondary School
Bareilly
03.2010 - 07.2012

10th Standard - Science

VBA Convent School
Gajraula
07.2009 - 06.2010

Skills

    Technical issues analysis

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Timeline

Technical Support Associate

Teleperformace
05.2019 - 08.2020

B.E/B.TECH - Information Technology

Rajiv Gandhi Institute of Technology
08.2012 - 06.2017

12th Standard - P.C.M

Wood Row Senior Secondary School
03.2010 - 07.2012

10th Standard - Science

VBA Convent School
07.2009 - 06.2010

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Rajat SharmaTechnical Support