Rajath Karanth
Bengaluru
Summary
Dynamic IT professional with extensive experience at Deloitte Consulting, excelling in technical support and incident management. Proven track record in troubleshooting complex issues across Windows, MacOS, and Linux environments. Strong communicator and team player, adept at enhancing user satisfaction and driving operational efficiency. Skilled in configuration management and SLA adherence.
Overview
3
3
years of professional experience
Work History
L3-ANALYST
Deloitte consulting India Pvt limited
03.2021 - 03.2022
- Handling Service-Now Incidents and requests on priority basis
- Resolved major issues of client-based incidents on SLA
- Experienced in Windows, MacOS and Linux configuration
- Performed Baseline testing of the wireless networks in the firm
- Having a good relationship with Team Lead and managers in the firm
- Connecting Users through Microsoft Teams, Zoom and Skype for quick and smooth resolution on the issue
- Managing Backup issues by Druva application
- Educating the users on Mac based Enrollment issues and Hardware related requests
- Helping Users on the Hardware Replacement of Windows, MacOS and Linux
- Guiding the users regarding the newest updates in their machine
- Participating in all Team Building Activities and actively involving in the success of the team
- Having a good knowledge on office 365 applications
- Handled AD issues of user's machine
- Handled Linux OS related issues like OS installation and troubleshooting
- Experienced on Various Network related issues in Ubuntu LTS
- Good Exposure on Application related issues in Linux
TECHNICAL LEAD(L2)
3i-infotech consultancy services
03.2019 - 02.2021
- Leading the IND WIN & MAC L2 TEAM
- Handling MAC OS issues like updating to BIG SUR 11.6
- Involving Team Members in Various Activities like Wi-fi configuration and Software troubleshooting issues
- Guiding the Team regarding AD lockout issues and also helping the users to backup their data by Mapping/Sharing their drives
- Handling Active directory services as admin and configuring users in INDIA OU
- Resolved users backup issues through dedicated servers
- Good knowledge in Cisco Webex teams and Event management
- Configured users laptop through MDT servers
- Actively working on adding users to vpn group for Work from home purpose
- Connecting through mail and resolution through Cherwell ticketing tool
- Working on vulnerability tasks and fixing bugs
- Promote and demote the DC servers
- Having good expertise on FSMO roles
- Managing and troubleshooting backup issues
- Delegating the group policies as per OU structure
- Good knowledge on troubleshooting vss list writer errors
- Good Relationship with the Project Manager on the current updates and issues
SYSTEM ADMINISTRATOR (L1)
Rooman Technologies
Bangalore
- Provided Technical support(Voice & Non-Voice) to PHONE_NUMBER users in the location(SBI-LOCAL HEAD OFFICE, BANGALORE)
- Resolved hardware issues of the desktops( Acer, hp and Dell)
- Provided Customer Support for issues regarding office365, VMware horizon client etc
- Installation and configuration of vmware5.4.3 horizon client done on domain platform
- Handled ADS(Active Directory Services) issues through remote also maintenance and security of user's Profile when corrupted
- Resolved host name issues in ADS of domain systems also advised to change the host name accordingly in the location
- Configuration of printers and resolved the printer issues in domain platform through private network
- Network issues Troubleshooting through Assigning of particular IP And default gateway
- Installed and configured windows server 2012 r2 / 2016
- Have experience on Antivirus (Trend Micro) Platform also resolved issues regarding virus pattern and version updation
- Resolved Anti-virus issues through registry and also maintained updates weekly
- Experience on all Operating system platforms(windows 7-10 pro)
- Installed And configured various Applications like Adobe, Morpho services, Clear pass, Lotus Symphony, Microsoft Teams, Cisco Webex
- Have experience on all versions of Microsoft officePHONE_NUMBER also resolved issues regarding office Installation And Activation
- Resolved various browser related issues on IE, chrome, Microsoft edge
- Have Knowledge on various Hardware Components like Display Switch, PolycomVX, Logitech Camera(For webinar purposes)
- Wrote a batch file for identification of system host names and bios version, IP address
- Also Retrieved Lost partition Data from a hard drive through third party tools
- Worked in real-time for P1's and P2's in the scope of Computer, Storage, Networkand Backup and also application management OS, DB and SAP Basis
- Worked on VMware, ESXi, vCenter
- Handled Cisco networking, Switches, routers, firewall and Cisco UCS
Education
B.Tech/B.E. -
City Engineering College
Bangalore, Karnataka, India03.2025
XIIth - English
01.2012
Xth - English
01.2010
Skills
- Technical support
- Troubleshooting
- Change Management
- Incident Management
- IT support
- SLA Management
- Asset Management
- Configuration Management
- System Administration
- Remote support
- IT infrastructure
- Compliance Management
Languages
- Hindi
- English
- Kannada
- Tamil
- Telugu
Social Link
https://www.linkedin.com/in/rajathkaranth-997353145
Total Work Experience
5 Years 2 Months
Timeline
L3-ANALYST
Deloitte consulting India Pvt limited
03.2021 - 03.2022
TECHNICAL LEAD(L2)
3i-infotech consultancy services
03.2019 - 02.2021
SYSTEM ADMINISTRATOR (L1)
Rooman Technologies
B.Tech/B.E. -
City Engineering College
XIIth - English
Xth - English
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