Waseem Khan

• Executed troubleshooting and server support in both in-person and remote situations.
• Provided secondary training to personnel struggling with technological tools and systems.
• Produced reports on success rates and remedial requirements.
• Identified and corrected system faults to minimize operational system downtime.
• Provided technical support in both on-site and telephone consultations.
• Performed preventive maintenance on network system, maintaining average uptime of [100]%.
• Maintained service schedule for software and hardware.
• Authored technical guidance explainers and whitepapers on systems for use by senior leadership.
• Oversaw quality assurance management and offered suggested recommendations.
• Diagnosed malfunctions in Softwares, directing support tickets to appropriate personnel for remediation.
• Monitored ongoing technical compliance with applicable laws and regulations.
• Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Oversaw development and maintenance of organization computer systems and intranet.
• Managed and monitored installed systems for highest level of availability.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Monitored systems in operation and quickly troubleshot errors
• Collaborated with outside departments to implement system-wide improvements
• Patched software and installed new versions to eliminate security problems and protect data
• Installed and maintained hardware and computer peripherals to store tangible components
• Suggested software and hardware modifications to reduce lag time and improve overall speed
• Collaborated with vendors to locate replacement components and resolve advanced problems
• Communicated with clients to verify roots and causes of computer problems
• Documented technical issues and solutions to enable tracking history and maintain accurate logs
• Implemented technical solutions to solve customer issues and increase satisfaction
• Upgraded operating systems and computer software to perform compatibility with programs

•  Installs Configures & Troubleshoots desktop systems.
•  Provide initial response and manage problem resolution process for outages and problems.
•  Supports server, network & desktop based software & applications.
•  Provides day to day technical support to employs desktop systems software & hardware.
•  Demonstrated knowledge of networking & OSI model.
•  Deployed and managed various IT systems, including Active Directory, Exchange Server, and
•  Maintained inventory of hardware and software, ensuring compliance with licensing and security
•  Conducted regular system updates and patches, and performed system backups and restores.
•  Developed and delivered training programs for end-users, enhancing their technical skills and reducing
•  Used ticketing systems to manage and process support actions and requests.
• Used ticketing systems to manage and process support actions and requests

 Technical support
 System administration
 IT infrastructure management
 Network troubleshooting
 Cloud computing
 Vendor management
 Project management
 Communication
 Providing technical support for desktops, laptops, printers, and other peripherals
 Troubleshooting and resolving hardware and software issues
 Installing, configuring, and maintaining operating systems, applications, and other software
 Performing backups and data recovery operations
 Configuring and maintaining network connectivity and protocols
 Managing user accounts, access, and security permissions

• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Coordinated with quality control staff to complete inspections.
• Supported quality team members during corrective action updates.
• Deployed different Teams working on UBR LOS, TSSR, UBR Installation, ODSC, ISC, WIFI.
   Provided necessary Training and Technical support to Teams for Survey & Installation.
   Scheduled & assigned tasks to respective teams.
   Performed Quality Check of completed tasks. Sorting and rectifying of issues encountered.
   Managed trackers of all sites and their status. Planning and drawing WIFI and ISC
  Survey of Corporate institutions.
• Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
• Executed operational audits and assessed company operations, compliance and other associated risks.