Rajath Kowndinya M N
BANGARPET
Summary
Dynamic professional with a proven track record at Amazon, adept in Excel and customer relationship management. Leveraged strong analytical skills to enhance operational efficiency and foster client relationships, achieving significant improvements in catalog quality and risk management. Skilled in SQL queries and issue resolution, consistently delivers results.
Overview
6
6
years of professional experience
Work History
Operations Executive
Flipkart
Bengaluru
05.2022 - Current
- Forecasted customer demand to set prices or credit terms for goods or services.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated with cross-functional teams to ensure smooth operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Client Support Executive
Infibeam Avenues
Bengaluru
04.2021 - 11.2021
- Produced thorough, accurate and timely reports of project activities.
- Liaised with other departments to ensure proper resolution of customer issues.
- Maintained accurate records of client interactions and transactions.
Catalog Quality Associate
Amazon
Bengaluru
05.2020 - 01.2021
- Researched and obtained further information for incomplete documents.
- Maintained database and regular logs of daily monitoring activities.
- Monitor and maintain the quality of the catalog
Fixed Term Employee
ITC infotec
Bengaluru
10.2019 - 04.2020
Transaction Risk Investigator
Amazon
Bengaluru
02.2019 - 10.2019
- Acquired risk-related data from external and internal resources.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Monitored risk assessments and assessed validity using industry-specific methods.
- Contacted customers by phone to address unusual account activity.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Worked with banks to reduce losses and process chargeback claims.
Education
Bachelor of Engineering - Mechanical Engineering
CMRIT
Bengaluru06-2017
Skills
- Excel
- Basic understanding of SQL and DBMS and able to write queries
- Have basic understanding of programming and front end languages such as HTML,CSS
- Customer relationship management
- Issue resolution
Languages
English
Advanced
C1
Timeline
Operations Executive
Flipkart
05.2022 - Current
Client Support Executive
Infibeam Avenues
04.2021 - 11.2021
Catalog Quality Associate
Amazon
05.2020 - 01.2021
Fixed Term Employee
ITC infotec
10.2019 - 04.2020
Transaction Risk Investigator
Amazon
02.2019 - 10.2019
Bachelor of Engineering - Mechanical Engineering
CMRIT