Socializing & Exploring
Rajat Khanna
Regional Head - Financial Crime Prevention Group
Lucknow
Summary
Dynamic banking professional with over 14 years of experience in fraud prevention, risk management, and operational efficiency. Proven expertise in conducting systematic investigations and driving compliance initiatives, complemented by strong skills in fraud detection and data analysis. Adept at leading teams to achieve strategic goals while fostering a culture of continuous improvement and innovation. Committed to staying ahead of industry trends to enhance organizational resilience and support career advancement.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Regional Head
ICICI Bank
Lucknow
09.2025 - Current
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Led cross-functional teams to achieve regional goals and improve overall business performance.
- Mentored junior team members for career growth, contributing to a skilled and motivated workforce.
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- Streamlined operations for increased efficiency through process improvements and staff training.
- Developed a collaborative culture, fostering teamwork and open communication throughout the region.
- Optimized resource allocation to maximize profits, reducing costs without compromising quality or service levels.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Attended weekly meetings to discuss and optimize strategies.
- Visited sites periodically to view service levels and adherence to global service standards.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Produced 10 reports per week to analyze job performance against team goals.
Chief Manager
ICICI Bank Ltd.
03.2019 - 08.2025
- Handling RCU investigation, transaction monitoring, mystery shopping, and compliance-related work.
- Handled a team of over 40 investigators as a manager in conducting comprehensive background checks and risk assessments, screening over 1,500 individuals monthly.
- Conducted thorough customer background and profile assessments.
- Collaborated with business heads to uncover potential risk areas in operational processes.
- Assessed, analyzed, and rectified anomalies in transactions identified by end users.
- Evaluate present fraud tendencies, and aid in averting potential risks.
- Delivered comprehensive reports and MIS to management.
- Monitors and mitigates risks associated with internal fraud.
- Executed steps to rectify identified fraud.
- Interact with the employees, customers, and investigators, and get relevant input to carry out investigations.
- Carry out special investigations into suspected fraud and leakages across the company.
- Handles all aspects of the investigations that normally require detailed analysis and research to resolve issues.
- As a manager, I have always focused on leadership principles like ownership, bias for action, inventing and simplifying, deep diving, and insisting on the highest standards.
- Implemented projects on: (i) improving accuracy and effectiveness in sampling methodologies, (ii) driving a reduction in overall costs.
- As a manager suggested: (i) automation of MIS processes, (ii) timely response to senior management, and closure of action items.
MANAGER
Axis Bank Ltd.
04.2017 - 03.2019
- Back-up of Operations Manager and Head Teller - Responsible for managing the bank's cash department, FOREX transactions for inward and outward remittances, payment of vendor invoices.
- Monitor daily operations to ensure a free flow process and supervise the execution of daily tasks.
- Timely make Payment of Vendor Invoices and Foreign Payments.
- Perform a banking related day to day activity for ensuring accurate funds position.
- Collaborate with other team members to resolve queries and develop best practices for successful banking operations.
- Timely provide inputs and manage accurate weekly as well as monthly reconciliation activities for Branch Audit Purpose.
- Hands-on expertise in FOREX transactions for inward and outward remittances, against export and imports, issuance of travel currency cards, foreign demand drafts.
- Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service-related issues.
- Skilled in performing all banking operations effectively, coordinating with various branches & managing a variety of branch banking operations.
- Analysing the risk associated with the business activity of the client and recommending suitable & optimum financial products.
DEPUTY MANAGER
Axis Bank Ltd.
06.2014 - 03.2017
- Responsible for managing the credit card department, Exposure in cross-selling of all bank products, answering of banking queries and supervising voucher management processes.
- Adding new business to the branch, supervising staff training and welfare, monitoring branch operations and performance of branch executives.
- Managing monthly cash flows for minimizing risks.
- Checking and making vendor payments within TAT.
- Handling cheque clearing, Processing - teller transactions, & advisory services for clients.
- Appraising proposals, conducting risk analysis & scrutinising relevant documents before sanctioning loans and ensuring compliance with the banks credit policies.
- Customer service operations, ensuring customer satisfaction by achieving delivery & quality service in the shortest possible time.
- Managing and monitoring the vouchers of banks as well as responsible for cross-selling of all bank products.
ASSISTANT MANAGER
Axis Bank Ltd.
10.2011 - 05.2014
- Responsible for managing the bank's front desk operations.
- Heading all front office operations like issuance of demand drafts, pay order, opening of accounts & back-office jobs like inward / outward clearing, ATM reconciliation & checking of EOD reports.
- Taking care of the bank's clearing department through ECCS.
- Looking after bills lodgement and timely realisation.
- Checking and tallying Inter Bank accounts and daily branch banking reports.
- Effectively processing RTGS and NEFT transactions.
- Issuance and printing of DD/PO.
- Managing CMS, AT PAR and PAY PRO collection of the bank.
- Servicing and resolution of customer queries and complaints within TAT.
- Cross selling and up-selling of the bank's products.
Education
Post Graduate Diploma - Management as Finance majors
Sinhgad Business School
Pune05-2011
Post Graduate Diploma - Integrated Rural Development and Management
Banaras Hindu University
Varanasi05-2009
B.com -
Mahatma Gandhi Kashi Vidyapeeth
Varanasi05-2008
Class 12th - Commerce Stream
DALIMSS
Varanasi05-2005
Class 10th -
Raj English School
Varanasi05-2003
Skills
- Process Improvement
- Fraud Prevention
- Fraud Detection and Investigations
- Risk Analysis
- Team Management
Operations management
Staff management
Time management abilities
Interests
Strengths
- Quick and Keen Learner.
- Problem Solving.
- Judgement and Decision Making.
- Detail oriented.
- Leadership Skill.
Hobbies
Cooking
Timeline
Regional Head
ICICI Bank
09.2025 - Current
Chief Manager
ICICI Bank Ltd.
03.2019 - 08.2025
MANAGER
Axis Bank Ltd.
04.2017 - 03.2019
DEPUTY MANAGER
Axis Bank Ltd.
06.2014 - 03.2017
ASSISTANT MANAGER
Axis Bank Ltd.
10.2011 - 05.2014
Post Graduate Diploma - Management as Finance majors
Sinhgad Business School
Post Graduate Diploma - Integrated Rural Development and Management
Banaras Hindu University
B.com -
Mahatma Gandhi Kashi Vidyapeeth
Class 12th - Commerce Stream
DALIMSS
Class 10th -
Raj English School