Rajeev Kumar
Bihar
Summary
A fiber broadband territory service manager oversees service delivery, network operations, and customer satisfaction within a defined geographic area by managing technical teams, coordinating installation and maintenance, ensuring network performance, resolving customer issues, and optimizing operational efficiency and profitability.
Overview
5
5
years of professional experience
Work History
Home Connect Master Supervisor
Reliance Industry Limited
Bihar
02.2024 - Current
- Led Home Connect and Care operations, enhancing service delivery through streamlined processes.
- Oversaw broadband and fiber home-installation and maintenance operations, improving service quality across geographic territory.
- Managed recruitment and training of technicians, developing skills and fostering positive behaviors to support team effectiveness.
- Coordinated planning, organizing, and execution of projects to ensure effective communication.
Fault & Repair and Installation Engineer
Bharti Airtel Limited
08.2021 - 02.2024
- Install fiber optic cables, routers, ONTs, and other CPE at customer locations.
- Configure and activate broadband connections for both residential and commercial users.
- Diagnosed and troubleshot issues related to fiber connectivity, signal loss, and hardware faults, leading to timely resolution of service disruptions.
- Respond promptly to service calls and fault reports from the field or NOC.
- Replaced faulty customer equipment, including ONTs, routers, and splitters, at client sites.
- Ensure all installations meet company quality standards and customer requirements.
- Conducted site surveys to assess installation feasibility and identify optimal cabling routes, ensuring efficient project execution.
- Collaborated with NOC team, network planners, and customer service teams to address and resolve technical issues, enhancing overall service reliability.
Team Leader
Shyam Spectra private limited
10.2020 - 08.2021
- Managed rosters and shifts to ensure smooth operations.
- Conducted audits of field teams to assess compliance with standards.
- Identified high fault areas and network elements for targeted improvement.
- Tracked case pendency to drive timely resolutions.
- Visit on >3 times repeat cases and find learnings
- Gate meeting with field teams and share learnings
Education
BCA - Computer Application
Magadh University
Gaya04-2017
12th -
BSEB Board
Patna01-2014
10th -
BESB Board
Patna01-2012
Skills
- FTTH deployment
- GPON networking
- Broadband operations
- Network planning
- SLA compliance
- Vendor management
- Team management
- Resource planning
- Field productivity
- Data analysis
- Data analysis tools
- Escalation Handling
- CRM
Languages
- Hindi
- English
Hobbies and Interests
- Playing Cricket
- learning book
Disclaimer
I, hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Attributes
- Adaptive to any situation
- Alert and responsible
- Good grooming standard
- Decision-Making Ability
- Problem-Solving Skills
- Customer Orientation
- Analytical Thinking
Personal Information
- Father's Name: Late Nunu Yadav
- Date of Birth: 06/15/96
- Nationality: Indian
- Marital Status: Married
Timeline
Home Connect Master Supervisor
Reliance Industry Limited
02.2024 - Current
Fault & Repair and Installation Engineer
Bharti Airtel Limited
08.2021 - 02.2024
Team Leader
Shyam Spectra private limited
10.2020 - 08.2021
BCA - Computer Application
Magadh University
12th -
BSEB Board
10th -
BESB Board