Surendra Singh
Assistant Manager at Reliance Industries Limited Jio (Home Connect Master Supervisor)
Kashipur
Summary
Dynamic Home Connect Master Supervisor at Reliance Industries Ltd, adept in operations management and staff leadership. Enhanced team productivity through strategic planning and process improvement, achieving significant operational efficiency. Committed to exceptional customer service and fostering a collaborative environment, ensuring high safety standards and effective conflict resolution.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Home Connect Master Supervisor
Reliance Jio Infocomm
Kashipur
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Diploma in Electronics - Electrical, Electronics And Communications Engineering
Anamali Nagar Board
Bangalore 06.2015 - 05.2018
12th - Science
G.I.C. Kunelakhet, Ranikhet
Ranikhet 07.2014 - 06.2015
10th - Science
G.I.C Deholi Ranikhet
Ranikhet 07.2012 - 01.2013
Skills
Customer service
Operations management
Partner management
Data analytics
Decision-making
Team building
Training and mentoring
Analytical thinking
Process monitoring and improvement
Verbal and written communication
Performance management
Documentation and reporting
Teamwork and collaboration
Timeline
Home Connect Master Supervisor
Reliance Jio Infocomm
05.2023 - Current
Diploma in Electronics - Electrical, Electronics And Communications Engineering
Anamali Nagar Board
06.2015 - 05.2018
12th - Science
G.I.C. Kunelakhet, Ranikhet
07.2014 - 06.2015
10th - Science
G.I.C Deholi Ranikhet
07.2012 - 01.2013
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