Summary
Overview
Work History
Education
Skills
Industrial Training and Visits
Personal Information
Academic Projects
Disclaimer
Timeline
Generic

Vikas B. Nasit

Summary

Make full effort to complete given work with its optimization value complete tasks within a given time in the organization. Seeking a challenging position to take forward my career as well as the organization with the help of my skills and knowledge.

Overview

7
7
years of professional experience

Work History

Home Connect Master Supervisor

Reliance Jio
Surat
10.2022 - Current
  • Drive home connect and care operations in the assigned territory.
  • Source and train technicians by teeing up with target colleges..
  • Conduct classroom and on the job trainings for technicians
  • Mentor and guide technicians to enhance productivity.
  • Ensure zero defect execution of home connect activity.
  • Drive home connect installation and fault repair related SLA.
  • Ensure customer satisfaction.
  • Ensure adherence to processes as per company defined SLAs

Asst. Service Engineer

Cell Force Batteries LLP.
08.2020 - 10.2022
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Developed service procedures, policies, and standards.
  • Resolved customer complaints, prioritizing customer satisfaction and loyalty.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted with pricing questions, inventory availability, and changes to existing orders and shipping information.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Followed through with client requests to resolve problems. Took ownership of customer issues and followed problems through to resolution.
  • Kept accurate records to document customer service actions and discussions.

Service Engineer

Exide industrial Ltd.
01.2020 - 08.2020
  • Responsible for Telecom battery bank installation and commissioning activity at Surat-Bharuch location.
  • Responsible for under-warranty call management.
  • Resolved customer service requests within the given time frame.

Battery Executive

Luminous Power Technologies Pvt. Ltd.
09.2019 - 12.2019
  • Testing and service of all types of batteries for all Gujarat area.
  • Resolved all types of faults at the customer site.
  • Testing area - inverter battery, 12 volt from 100ah to 300ah.
  • Testing area - cell, 2 volt from 300ah to 1000ah.
  • Testing area - VRLA battery, 12 volt from 7ah to 200 ah.
  • Testing area - solar battery, 12-volt from 40 Ah to 300 Ah.

Service Engineer

Amara Raja Batteries Ltd.
05.2017 - 08.2019
  • Responsible for telecom battery bank installation and commissioning activity at Surat-Bharuch location.
  • Provided technical support for customers on-site.
  • Analyzed complex problems and identified root causes of system failures.

Education

B.E. - ELECTRICAL

Faculty of Engineering Tech.
Bardoli
01.2016

HSC -

A.V.Patel High School
Surat
01.2012

SSC -

Shree Swaminarayan Gurukul Vidyalaya
Surat
01.2010

Skills

  • Customer service
  • Batteries
  • Inventory Control
  • Inverter
  • UPS
  • Rooftop Solar System
  • SAP/CRM
  • MS Office
  • SMPS Working
  • Telecom sector
  • Project Coordination
  • Execution & Management Skills
  • Time Management

Industrial Training and Visits

  • Attempted 15 days training at Ukai Hydro Power Station (GSECL)
  • Visited Kakarapar Atomic Power Station
  • Visited Larsen & Toubro Switchgear - Vadodara
  • Visited Dastan Substation - Bardoli
  • Visited Happy Engineering - Udhana, Surat
  • Visited Cotmac Electronics pvt ltd - Sachin GIDC, Surat

Personal Information

Date of Birth: 01/12/1995

Address:137 Netal de park Society punagam,Surat

Language Known: English,Hindi and Gujarati

Academic Projects

Design and Simulation of multi pulse controlled converter.

Disclaimer

I hereby declare that the information provided above by me is true.

Timeline

Home Connect Master Supervisor

Reliance Jio
10.2022 - Current

Asst. Service Engineer

Cell Force Batteries LLP.
08.2020 - 10.2022

Service Engineer

Exide industrial Ltd.
01.2020 - 08.2020

Battery Executive

Luminous Power Technologies Pvt. Ltd.
09.2019 - 12.2019

Service Engineer

Amara Raja Batteries Ltd.
05.2017 - 08.2019

B.E. - ELECTRICAL

Faculty of Engineering Tech.

HSC -

A.V.Patel High School

SSC -

Shree Swaminarayan Gurukul Vidyalaya

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Vikas B. Nasit