Gokul K S
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Manager(Home Connect Master Supervisor
Reliance Jio
11.2022 - Current
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
Service Engineer
Dag Enterprises
10.2018 - 09.2022
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Provided comprehensive support to senior associates, facilitating effective client relationship management.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
Education
B.E./ B.Tech - Electrical & Electronics Engineering
PPG Institute of Technology
Coimbatore, India11.2020
Skills
- Cost analysis and savings
- Operations Management
- Decision-making capabilities
- Performance Improvements
- Staff Training and Development
- Task Delegation
- Staff Supervision
- Workload Management
- Customer Relations
- Orientation and training
Certification
NEBOSH
OSH Academy
IOSH
HIGHFIELD LEVEL 1 International Award in Fire Safety
Languages
English
Advanced (C1)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
German
Beginner (A1)
Timeline
Deputy Manager(Home Connect Master Supervisor
Reliance Jio
11.2022 - Current
Service Engineer
Dag Enterprises
10.2018 - 09.2022
B.E./ B.Tech - Electrical & Electronics Engineering
PPG Institute of Technology
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