RAJEEV RANJAN
Coustomer Care Executive
Delhi
Summary
I want a highly rewarding career where I can use my skills and knowledge for organizational and personal and personal growth.
Overview
15
15
years of post-secondary education
Work History
Coustomer Care Executive
IEnergizer Limited
08.2024 - 01.2025
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Monitored customer service metrics to identify areas for improvement and implement strategic changes.
- Improved team performance, conducting regular training sessions on product knowledge and customer service skills.
Education
Master of Science - Electronics and Communication
Bhabha Engineering Research Institute
Bhopal 04.2001 - 01.2016
Intermediate of Science - undefined
BSEB
Matriculation - undefined
Kendriya Vidyalaya Kankarbagh
Skills
Customer response
Call center operations
Customer support
Complaint handling
Well-organized
Performance improvement
Excellent problem-solving skills
Positive attitude
Teamwork and collaboration
Self motivation
Accomplishments
- Won second prize in extempore, yellow Bhopal, 2013
- Won third prize in ozone day presentation, 2013
- Minor project on 'LPG/CNG GAS DETECTION SYSTEM'
Projects And Assignments
Major project on 'smart antenna system'
Training
- Minor training, BSNL Patna
- Major training, ALL INDIA RADIO Bhopal
Areas Of Interest
- Community Involvement
- Learning Languages
- Travel
- Fitness
Timeline
Coustomer Care Executive
IEnergizer Limited
08.2024 - 01.2025
Master of Science - Electronics and Communication
Bhabha Engineering Research Institute
04.2001 - 01.2016
Intermediate of Science - undefined
BSEB
Matriculation - undefined
Kendriya Vidyalaya Kankarbagh