Summary
Overview
Work History
Education
Skills
Accomplishments
Projects And Assignments
Training
Areas Of Interest
Timeline
Generic
RAJEEV RANJAN

RAJEEV RANJAN

Coustomer Care Executive
Delhi

Summary

I want a highly rewarding career where I can use my skills and knowledge for organizational and personal and personal growth.

Overview

15
15
years of post-secondary education

Work History

Coustomer Care Executive

IEnergizer Limited
08.2024 - 01.2025
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
  • Monitored customer service metrics to identify areas for improvement and implement strategic changes.
  • Improved team performance, conducting regular training sessions on product knowledge and customer service skills.

Education

Master of Science - Electronics and Communication

Bhabha Engineering Research Institute
Bhopal
04.2001 - 01.2016

Intermediate of Science - undefined

BSEB

Matriculation - undefined

Kendriya Vidyalaya Kankarbagh

Skills

Customer response

Accomplishments

  • Won second prize in extempore, yellow Bhopal, 2013
  • Won third prize in ozone day presentation, 2013
  • Minor project on 'LPG/CNG GAS DETECTION SYSTEM'

Projects And Assignments

Major project on 'smart antenna system'

Training

  • Minor training, BSNL Patna
  • Major training, ALL INDIA RADIO Bhopal

Areas Of Interest

  • Community Involvement
  • Learning Languages
  • Travel
  • Fitness

Timeline

Coustomer Care Executive

IEnergizer Limited
08.2024 - 01.2025

Master of Science - Electronics and Communication

Bhabha Engineering Research Institute
04.2001 - 01.2016

Intermediate of Science - undefined

BSEB

Matriculation - undefined

Kendriya Vidyalaya Kankarbagh
RAJEEV RANJANCoustomer Care Executive