Rajeev Sharma
Kharar
Summary
Asst. Project Manager coordinating end-to-end project planning across scope, resources, budget, and quality controls. Manages resource allocation, delivery tracking, and stakeholder reporting to keep multiple projects on schedule and aligned to output goals. Supports change management and issue resolution to protect project timelines and execution.
Overview
3
3
Languages
6
6
Certifications
20
20
years of professional experience
Work History
Asst. Project Manager
DNEG India Media Services Limited
10.2016 - Current
- END to END project Planning
- Defined project scope, goals, and deliverables to align team efforts.
- Managed budget and quality to ensure project compliance and stakeholder satisfaction.
- Monitor and report on project progress
- Present to stakeholders reports on progress as well as problems and solutions.Implement and
- Monitored and reported on project progress to stakeholders, identifying issues and proposing solutions.
- Inventory Allocation, scheduling and Tracking delivery.
- Managed change to meet project outputs.
Team leader
idea cellular limited
10.2015 - 09.2016
- Mentored and trained team members to enhance skills and advance career paths.
- Developed team goals and monitored progress to ensure successful task completion in written communication process (appellate desk).
- Supporting all the team members in achieving 100% FTR to the customers' complaints.
Senior Process Trainer
Competent synergies Services Pvt. Ltd.
12.2013 - 10.2015
- Developed and implemented process control strategies to reduce process variability and improve process stability
- Monitored trainee progress to pinpoint areas for improvement and deliver targeted feedback.
- Created comprehensive training materials, including videos, presentations, and handouts, to facilitate effective learning.
Asst.Process Trainer & customer service representative
Intelenet Global Service
05.2008 - 12.2013
- Developed customer service training program, enhancing representatives' skills in managing customer inquiries
- Analyzed customer service data to identify and resolve issues, leading to better customer satisfaction
- Coordinated NHIP and refreshers trainings for inbound process, ensuring representatives received up-to-date training
Customer service representative
Spice telecom india
02.2007 - 04.2008
- Utilized customer relationship management (CRM) systems to track and manage customer data effectivelyAnalyzed
- Customer service data to identify trends and suggest improvements to customer service processes
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software, ensuring accurate information and timely follow-up.
- Trained new team members on company policies, procedures, and customer service best practices.
Education
Bachelor of Arts -
Deen Dayal Degree College
MehreHigh Schooling - undefined
Government High School
DandruWTC - Computer applications
National Institute of Information Technology
Skills
Project planning
Resource allocation
Stakeholder communication
Change management
Progress reporting
Budgeting and financial management
Risk management
Time management
Process improvement
Performance tracking
Certification
Advanced lean six sigma yellow belt certified from Council for Six Sigma Certification & Udemy.
Interests
Listening to music :- (Listening to music lowers stress and elevates your mood It strengthens learning and memory abilities, too)
DECLARATION
I hereby declare that all the details given above are true to the best of my knowledge and belief. Place: Date: Yours Sincerely (Rajeev Sharma)
Timeline
Asst. Project Manager
DNEG India Media Services Limited
10.2016 - Current
Team leader
idea cellular limited
10.2015 - 09.2016
Senior Process Trainer
Competent synergies Services Pvt. Ltd.
12.2013 - 10.2015
Asst.Process Trainer & customer service representative
Intelenet Global Service
05.2008 - 12.2013
Customer service representative
Spice telecom india
02.2007 - 04.2008
High Schooling - undefined
Government High School
Bachelor of Arts -
Deen Dayal Degree College
WTC - Computer applications
National Institute of Information Technology