Rajeev Singh
Bengaluru,india
Summary
Strategic Supply Chain Manager with expertise in end-to-end supply chain optimization and KPI-driven performance management. Demonstrated success in implementing JIT inventory systems, reducing lead times, and enhancing vendor managed inventory (VMI) programs. Proven track record in optimizing S&OP processes, managing 3PL partnerships, and streamlining distribution networks for operational excellence. Skilled in leveraging ERP systems and predictive analytics to drive continuous improvement and achieve supply chain resilience. Experience in orchestrating demand forecasting, procurement strategies, and logistics optimization across global supply networks
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Operations Manager, Account management
Amazon
Bangalore
10.2023 - 04.2025
- Company Overview: Seasoned Supply Chain Manager with 3+ years of experience in EUVSPRBS, driving operational excellence and vendor management
- Optimized Inventory Performance: 15% increase in inventory turns, 20% reduction in stockouts, 12% decrease in excess inventory, 18% improvement in inventory health scores
- Delivered Cost Savings & Efficiency: Launched PICS & Palette Ordering programs delivering €5M savings, 10% reduction in cycle times, 5% improvement in order fulfillment rates
- Strategic Leadership: Led cross-functional teams (40+ account managers) in supply chain transformation initiatives, implemented data analytics solutions for performance tracking, developed vendor partnerships and optimization strategies, established KPI frameworks for continuous improvement
- Seasoned Supply Chain Manager with 3+ years of experience in EUVSPRBS, driving operational excellence and vendor management
Manager, Account Management, EU9 Markets
Amazon
Bangalore
10.2020 - 09.2023
- Company Overview: Supply Chain Manager with proven track record in vendor management and team leadership
- Business Impact: €156M revenue generation through strategic vendor management (Jan'22-Dec'22), maintained 98% PRR in VCM operations with TP90: 9 score, €3M revenue via Coupon initiatives (8-month period)
- Operations & Leadership: Managed 30-member cross-functional team across Deal, VCM, Ads, and BTR operations, built and developed EU-VSP organization through strategic hiring and training, implemented cross-training programs to enhance operational flexibility, 3+ years of vendor relationship and negotiation expertise
- Process Excellence: Optimized Free Cash Flow through vendor issue resolution, streamlined operations through data-driven decision making, established performance improvement frameworks across teams, enhanced team efficiency through systematic process optimization
- Supply Chain Manager with proven track record in vendor management and team leadership
Account Manager, EU9 Markets, EU VSP RBS
Amazon
Bangalore
09.2017 - 08.2020
- Company Overview: Supply Chain Professional delivering operational excellence through data-driven solutions
- Performance Impact: 18% SLA reduction across fiscal year, 7.5% improvement in Vendor Experience metrics (Q3'2019), optimized TAT compliance through systematic issue resolution
- Process Enhancement: Streamlined vendor request handling and dispute resolution, implemented strategic task prioritization frameworks, led continuous improvement initiatives driving operational efficiency
- Supply Chain Professional delivering operational excellence through data-driven solutions
Amazon customer support associate, DE
IBM
Pune
01.2015 - 08.2017
- Company Overview: Amazon Customer Service Associate (E-mail Channel)
- Maintained 95%+ customer satisfaction score across email communications
- Achieved average response time of
- Reduced average handling time by 15% while improving quality scores
- Achieved First Contact Resolution rate of 92%
- Created email templates that reduced response time by 20%
- Trained new associates in email communication protocols
- Recognized as Subject Matter Expert for return/refund policies
- Amazon Customer Service Associate (E-mail Channel)
Education
Lean Six Sigma Black Belt -
Amazon Certificate of Excellence
01.2022 - 10.2022
SQL certification - undefined
Amazon certificate of Excellence
07.2021 - 12.2021
VBA certification - undefined
Amazon Certificate of Excellence
01.2020 - 10.2020
Advance Excel - undefined
Amazon certificate of Excellence
01.2018 - 07.2018
MSc of Sceince - Mathematics
Maharaja Sayajirao University
05.2013 - 06.2015
German Language B1 - undefined
Goethe Institute
08.2012 - 04.2013
Bachelor of Science - Mathematics
Maharaja Sayajirao University
08.2009 - 06.2012
Skills
- Python
- SQL
- Advanced Excel
- Power BI
- Microsoft PowerPoint
Languages
German
English
Custom
www.linkedin.com/in/rajeev-ranjan-singh-930680141
Timeline
Operations Manager, Account management
Amazon
10.2023 - 04.2025
Lean Six Sigma Black Belt -
Amazon Certificate of Excellence
01.2022 - 10.2022
SQL certification - undefined
Amazon certificate of Excellence
07.2021 - 12.2021
Manager, Account Management, EU9 Markets
Amazon
10.2020 - 09.2023
VBA certification - undefined
Amazon Certificate of Excellence
01.2020 - 10.2020
Advance Excel - undefined
Amazon certificate of Excellence
01.2018 - 07.2018
Account Manager, EU9 Markets, EU VSP RBS
Amazon
09.2017 - 08.2020
Amazon customer support associate, DE
IBM
01.2015 - 08.2017
MSc of Sceince - Mathematics
Maharaja Sayajirao University
05.2013 - 06.2015
German Language B1 - undefined
Goethe Institute
08.2012 - 04.2013
Bachelor of Science - Mathematics
Maharaja Sayajirao University
08.2009 - 06.2012
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