Rajeev Kumar Jha

• Vakrangee Ltd.
• Core team member assigned with the setup of 5000 NextGen BC points “Rutail” (Rural-Retail) for the esteemed public sector banks namely Bank of Baroda, Bank of India, Indian Bank(erstwhile Allahabad Bank),Punjab National Bank, UCO Bank and Union Bank of India and & various RRBs on PAN INDIA basis which has also made itself into the GUINNESS WORLD RECORDS by opening 1,107 stores at 11:07 am on January 14, 2019.
• This is the record of the highest number of stores opened anywhere in the world.

• Compliance and escalation handling at Client and Field level as per agreement, project planning and deliverable Capacity building for internal team to increase and meet the business requirement Planning and Strategy to meet the business deliverable effectively and in time bound manner To maintain a good rapport with the Nationalized Banks HO team respectively for BoI,BoB, PNB,Union Bank & ALB (Indian Bank).To obtaine documents, clearances certificates and approvals from banks and internal team heads to begin the operations across all the locations.

• FI Business Delivery Client relationship management at Head Office/Zonal/Regional level to ensure maximizes customer satisfaction.
• Periodically measure and confirm Stakeholder’s satisfaction MIS and Partner/Franchisee/Vendor management Formulating the annual & quarterly calendar for effective implementation of Service deliverables and Operations Management across given locations To introduce, implement and monitor processes to manage change.
• Encourage team spirit and communication between departments and across locations Business and data analysis for monitoring project progress, Responsible for End-to-end Project Planning, Operations and Technical support.
• Implementation of Micro ATMs and RuPay card Facilities for Central Bank of India FI beneficiaries across MH, BR and MP through Kiosk/PoS/HHT/Micro ATM business model Project transition and closure of matured project.
• Monitoring of TMK (Terminal Master Key), Firmware installation in allotted PIN PADs (Micro ATMs) and KCV (Key Check Value) injection in PIN PAD at Regional/Zonal office level for respective machines (Kiosk/PoS/HHT/Micro ATM) to enable RuPay card transactions.

• Responsible to prepare project road map from nascent stage, Formulating the annual & quarterly calendar for effective implementation of Service deliverables and Operations Management across PAN INDIA.
• Client relationship management to ensure maximizes customer satisfaction.
• Team building and team management to assure maximum efficiency and resource utilization.
• To introduce, implement and monitor processes to manage change, Opportunity mapping of potential business locations and segment Business and data analysis.
• Monitoring project progress and performance.
• Project cost analysis between revenue and expenditure.
• Periodically measure and confirm Stakeholder’s satisfaction Capacity Building: Ensuring basic orientation training to Team members regarding operations (equipment, handling of cash, handling customer issues and maintenance of records).
• Responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved by clients and local team.
• Awareness& Sensitization about KYC compliance among the team and PAN INDIA MIS circulation to H.O and client on daily basis.

• Implementation of ICT based Financial Inclusion project for Bank of Maharashtra,Central Bank of India,Union Bank of India and Federal Bank.

• Implementation of ICT based Financial Inclusion project for State Bank of India,Punjab National Bank and United Bank of India.

Computerization of Bank branches,Training and technical support to Bank's employee on CBS platform

Computerization of Bank branches,Training and technical support to Bank's employee on CBS platform