Rajesh Das
Kolkata
Summary
Dynamic operations leader with proven success at TATA Consultancy Services, specializing in process improvement and performance tracking. Expert in team leadership and customer relationship management, I implemented strategic enhancements that drove significant savings and operational efficiency. Adept at training and mentoring, I foster innovative solutions while managing complex projects effectively.
Overview
17
17
years of professional experience
Work History
Assistant Manager of Operations
TATA Consultancy Services LTD.
Kolkata
08.2015 - Current
- Elevated from Senior Process Associate to Business Process Lead, ultimately becoming Assistant Manager.
Implemented strategic process improvements that contributed to substantial savings.
Nurtured relationships with stakeholders, aligning process changes with overall business goals.
Conducted comprehensive training sessions, enhancing team capabilities and knowledge base.
Tracked performance indicators to measure success and pinpoint opportunities for refinement.
Led brainstorming workshops to encourage innovative solutions from team members. - Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Leadership of team consisting of 18 associates
- Collaborating with onshore Managers and Clients.
- Managed transition of 5G wireless process from onshore to offshore with successful execution.
Completed ramp-up phase at Pune location in 45 days, ensuring operational readiness. - Configured OLT to ONT FTTH in Nokia/Alcatel Lucent GPON architecture.
- Executed FTTH configuration from OLT to ONT within Huawei GPON framework.
- Managed OLT to ONT FTTH setup in Ericsson GPON environment.
- Configured Packet Front, Cisco, and Huawei copper switches for optimal performance.
- Implemented IPTV solutions to enhance service delivery.
- Configured Genband, C20, and Mediatrix VOIP switches for seamless communication.
- Deployed 5G wireless technology to improve connectivity.
- Developed lucrative relationships with clients to promote future business opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Evaluated current business practices and identified opportunities for process improvement.
- Participated in meetings with senior executives regarding project updates or strategic planning initiatives.
Senior Practitioner
IBM (Concentrix PVT Ltd.)
10.2014 - 08.2015
- Customer handling.
- Technical Trouble Shooting in Consumer section in DU Network.
Subject Matter Expert
First source Solutions Ltd.
11.2008 - 04.2014
- Joined as an associate and promoted as a Subject Matter Expert.
- Handled Vodafone Post-paid Platinum, Gold and Corporate customers.
- Knowledge Transfer.
Education
B.Com(Honours) - Commerce
Calcutta University
Kolkata01.2006
Higher Secondary - Commerce
01.2003
Madhyamik - General
01.2001
Skills
- Process improvement
- Performance tracking
- Customer relationship management
- Team leadership
Accomplishments
- Joined as Senior Process Associate, promoted to Team Leader in 2018
- Received multiple 'Extra Miler' awards from TCS
- Received 'Empowerment Championship' award from client in R&R
- Shared the Idea of a Critical Step Automation and received 'Topaz Go getting Award' in R&R
Disclaimer
I pledge and pronounce that all above information is true to best of my knowledge.
Languages
- English
- Bengali
- Hindi
Personal Information
- Date of Birth: 01/20/85
- Nationality: Indian
- Marital Status: Married
- Religion: Hinduism
Training
- Completed CCNA (Cisco Certified in network application) (Routing and Switching), TCS Training and Development Process
- Completed Lean Green Belt, TCS Training and Development Process
- Infra and Data Security Cisco Certification, TCS Training and Development Process
- Domain IPTV Foundation (IPTV Server and Architecture)
- Google Cloud Intermediate (Basic Conceptual)
- Service Management Advance (TL and Mentorship)
Father's Name
Late Mrinal Kanti Das
Timeline
Assistant Manager of Operations
TATA Consultancy Services LTD.
08.2015 - Current
Senior Practitioner
IBM (Concentrix PVT Ltd.)
10.2014 - 08.2015
Subject Matter Expert
First source Solutions Ltd.
11.2008 - 04.2014
B.Com(Honours) - Commerce
Calcutta University