Gaming
Rajesh Dey
Subject Matter Expert
Delhi
Work Preference
Summary
Subject Matter Expert with a strong track record in managing complex projects, driving innovation, and fostering cross-functional collaboration. Adept at simplifying complex concepts, improving operational processes, and boosting team productivity. Proven ability to lead teams toward achieving organizational goals with professionalism and integrity.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Junior Process Assocaite
Sun Life Financial
06.2022 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Process Associate
Sun Life Financial
12.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Subject Matter Expert
Sun Life Global Solutions
09.2024 - Current
- Resolved complex, escalated cases for clients and advisors, ensuring customer satisfaction.
- Managed internal fund processing including manual cheques, PCEFT, and wire payments.
- Demonstrated end-to-end understanding of insurance processes, from policy setup to claim handling.
- Supported advisors with expert pre-sales input to enhance closure rates.
- Developed best practices that improved team efficiency and standardized operations.
- Conducted training sessions for both onshore and offshore teams, increasing performance and knowledge.
- Provided strategic insights during leadership meetings on opportunities and risks.
Education
Bachelor of Commerce - Accounting
Zakir Husain Delhi College
03.2020
Skills
Skilled in data analysis using Excel tools
Continuous Process Improvement
Training and mentoring
Strategic thinking
Creative solutions
Problem-solving abilities
Task prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Applause and Performance excellence award by completing New quote implementation tool with accuracy and efficiency.
- Documented and resolved service delay issue which led to Client's experience and Service improvement.
Certification
Excel Macro/VBA Master Certification
Interests
Timeline
Subject Matter Expert
Sun Life Global Solutions
09.2024 - Current
Process Associate
Sun Life Financial
12.2023 - 08.2024
Junior Process Assocaite
Sun Life Financial
06.2022 - 12.2023
Bachelor of Commerce - Accounting
Zakir Husain Delhi College
Personal Information
Hobbies: Online gaming, Web surfing, Cricket & Football
Leadership Roles
- Prefect, School Council, 2015
- House Captain, School Football Team, 2016