RAJESH DHANASEKAR - Technical Support Engineer - MOVATE

Summary

Network Support professional with 4+ years of experience serving HPE Aruba switching customers through
Movate TAC operations. Skilled in case management, hardware/firmware failure isolation, and log
review, escalation workflows, and global customer communication.
Worked directly on Customer switching cases involving PoE failures, UVLO faults, interface/module
errors, thermal/fan events, CRC/drop issues, transceiver/cabling faults (SFP/QSFP), boot failures,
and firmware recoveries through Service OS.
Strong command of networking fundamentals, subnetting, OSPF concepts, NAT, VLANs, DHCP, and DNS. Seeking to continue growing into an L1 TAC Switching role at HPE.

Overview

4

years of professional experience

Work History

Technical Support Engineer

MOVATE

CHENNAI

08.2021 - Current

Movate(Formally as CSS Corp) – HPE Aruba TAC Support (RMA + L1 Collaboration)
Aug 2021 – Present | Chennai

• Managed TAC cases for Global HPE Aruba switching customers via SFDC.
• Performed initial CLI + log analysis for hardware and firmware isolation.
• Troubleshoot the switch PoE failures, UVLO faults, thermal/fan events, CRC/drop issues,
cabling/transceiver issues.
• Troubleshoot boot/no-boot and intermittent boot cases, attempted console & Service OS
access for image recovery.
• Guided customers through firmware upgrade/downgrade + recovery workflows.
• Co-ordinated RMAs for CX switches/modules with senior engineering validation.
• Performed entitlement checks, contract/warranty validation, SLA alignment.
• Supported ProCurve, Comware, AOCX and OfficeConnect switches.
• Maintained detailed case notes for escalation handoff to L1/L2 TAC.

Switching + Platform Experience:

• Aruba AOS-CX CLI familiarity, Exposure to ProCurve, Office-connect Switches
• Firmware upgrades/downgrades using Service OS
• Boot failure troubleshooting – console/Service OS access & firmware recovery
• PoE diagnostics
• Transceiver & cabling diagnostics
• UVLO fault awareness
• Chassis/module RMA flows
• VSF basic awareness

Education

B.E - ECE

S.A.ENGINEERING COLLEGE

CHENNAI

04-2020

Skills

CORE TECHNICAL SKILLS: Networking Fundamentals
OSI / TCP-IP models

IP addressing

Subnetting

DHCP, DNS, ARP

VLANs, Trunking (8021Q)

STP/RSTP basics

Static routing

Dynamic routing (OSPF Basic)

NAT

Tools:
SSH/Telnet/Console access
Wireshark
SFDC case handling

Soft Skills & Professional Competencies:
Strong customer communication & empathy
Ability to work in high-severity outage situations
Analytical structured troubleshooting mindset
Attention to detail documentation discipline

Languages

English

Advanced (C1)

C1

Tamil

Native

Timeline

Technical Support Engineer

MOVATE

08.2021 - Current

B.E - ECE

S.A.ENGINEERING COLLEGE