RAJESH K

HIDROMAS INDIA MANUFACTURING PRIVATELIMITED

Chennai

01.2015 - Current

Customer relationship manager for Daimler
Dealership management & create a new dealer if necessary
Guide dealer sales and service team to perform duties effectively be on time
Troubleshooting and solving technical problems
Monitored dealer inventory levels of spare parts and supplies needed for sales and service.
Analysis of the issue part from customer side for warranty application
Maintain the service call register & warranty service reports
Making courtesy calls to customers following the daily installations
Handling with warrantee return materials
Meeting with OEM dealers,END users for sales and service support
Achieve the monthly target
Any other duties as reasonably required
Conducting Training Program At Dealer End and Customer Locations.
Managed service staff to ensure customer satisfaction and compliance with company policies.
Developed and maintained relationships with customers, vendors, and suppliers.
Created detailed reports on sales and service activities for senior management review.
Provided technical advice on the selection, installation, maintenance, repair and replacement of spare parts.