Rajesh K
Bengaluru
Summary
Dynamic professional with a proven track record in order management at MSI Services, excelling in communication and technical troubleshooting. Recognized for achieving high customer satisfaction rates and fostering strong client relationships. Adept at managing complex inquiries and delivering effective solutions, driving sales success and operational efficiency.
Overview
10
10
years of professional experience
Work History
Associate - Order Management
MSI Services Private Limited
Bengaluru
01.2020 - Current
- Mastered company sales and order management processes, becoming the go-to expert in the company, answering questions from various personnel levels.
- Processed orders have been entered into programs for tracking, maintaining, monitoring, and reporting.
- Fielded incoming calls and emails from customers and sales representatives, and verified clear and complete communication.
- Prepared and distributed reports documenting open orders, sales, shipping, and service activities.
- Vendor claims, AR credit, and RMA proceedings.
- Master Data Management: price checks, invoice checks, inventory management, customer handling, and warehouse management.
- Quotations: Receiving quotation requests from customers and the sales team. Generate standard quotes as per customer requests.
Technical Sales Support Executive
Design shore technologies Pvt.Ltd
Bengaluru
06.2018 - 12.2019
- Generating leads, understanding client needs, and selling website development and related services.
- Key responsibilities include developing client relationships, presenting solutions, and achieving sales targets.
- This role often requires strong communication and sales skills, with a focus on B2B and B2C markets.
Customer Support Executive
Innovative Retail Concepts Pvt.Ltd (Big Basket)
Bengaluru
07.2017 - 06.2018
- Resolved customer inquiries and complaints through various channels, achieving high customer satisfaction ratings.
- Provided product and service information, ensuring customers received accurate and helpful assistance.
- Identified trends in customer feedback to improve customer service processes.
- Managed a high volume of calls and emails while maintaining a positive and professional demeanor.
Customer Support Executive
Zenith Software Ltd
Bengaluru
08.2015 - 05.2016
- Resolved customer inquiries regarding order status, delivery times, and payment issues, achieving a 95% customer satisfaction rate.
- De-escalated customer complaints by addressing their concerns empathetically, and finding satisfactory solutions.
- Successfully handled a high volume of customer calls while maintaining a positive and helpful attitude.
Education
SSLC -
St.Sophia Convent
Bengaluru04-2010
Diploma in Computer Science -
RES Polytechnic
Bengaluru06-2013
B.E - CSE
RNS Institute of Technology
Bengaluru02-2025
Skills
- Communication Skills
- Basic Computer Skills
- Knowledge of email etiquette
- Client presentation
- Time management
- Technical troubleshooting
- Team collaboration
Languages
- Kannada
- English
- Hindi
- Telugu
Hobbies and Interests
- Riding
- Trekking
- Cricket
Disclaimer
I hereby declare that the above mentioned facts are true and correct to the best of my knowledge and belief.
Strengths And Core Competencies
- Driven to exceed expectations and willing to work efficiently and effectively
- Self-motivated and ability to work independently in a fast and dynamic environment.
- Detail oriented and self starter.
Personal Information
- Father's Name: Krishnappa
- Date of Birth: 10/06/94
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Associate - Order Management
MSI Services Private Limited
01.2020 - Current
Technical Sales Support Executive
Design shore technologies Pvt.Ltd
06.2018 - 12.2019
Customer Support Executive
Innovative Retail Concepts Pvt.Ltd (Big Basket)
07.2017 - 06.2018
Customer Support Executive
Zenith Software Ltd
08.2015 - 05.2016
SSLC -
St.Sophia Convent
Diploma in Computer Science -
RES Polytechnic
B.E - CSE
RNS Institute of Technology
Similar Profiles
Srikanth JSrikanth J
Associate at MSI Services Private LimitedAssociate at MSI Services Private Limited
Darshan K SDarshan K S
Supply Chain Associate at MSI Services PrivateSupply Chain Associate at MSI Services Private
Girish . MGirish . M
Accounting Manager at MSI Services Private LTDAccounting Manager at MSI Services Private LTD