Rajesh Kumar
Kolar
Summary
Experienced telesales professional with 2.2 years of sales success, exceeding targets, expanding client base, and boosting revenue. Skilled in outbound calling, lead generation, objection handling, and closing. Proficient in CRM systems to enhance sales processes and customer interactions.
Additionally, adept IT-BPO professional with providing exceptional customer service and technical support. Proven track record in troubleshooting software/hardware issues, managing support tickets, and ensuring client satisfaction. Strong communicator, currently excelling in CSR chat process at Bigbasket, committed to organizational success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bigbasket - Innovative Retail Concepts Pvt. Ltd
Bengaluru
03.2024 - Current
- Responding to customer inquiries promptly and professionally via chat.
- Helping customers with order placement, modification, and cancellation.
- Resolving any issues or complaints that customers may have regarding their orders, deliveries, or product quality.
- Providing information about products, promotions, and policies.
- Assisting customers with account-related tasks such as password resets and account updates.
- Escalating complex issues to higher-level support or relevant departments for resolution.
- Maintaining accurate records of customer interactions and transactions.
- Following up with customers to ensure their issues are resolved satisfactorily.
Senior Executive
FINNOVATION TECH SOLUTIONS PVT LTD
Bengaluru
03.2021 - 01.2024
- Telesales Representative
- Conducted outbound calls to prospective clients, presenting product offerings, and explaining features and benefits.
- Generated leads, qualified prospects, and scheduled appointments for the sales team.
- Built and maintained strong client relationships, addressing inquiries, providing product information, and resolving concerns.
- Consistently achieved and exceeded sales targets, resulting in increased revenue and market share.
- Updated and managed CRM system, ensuring accurate and up-to-date customer information and sales activities.
- Inside Sales Representative
- Made outbound calls to existing customers to upsell products, renew contracts, and drive repeat business.
- Developed and implemented effective sales strategies to maximize upselling and cross-selling opportunities.
- Conducted sales presentations, demonstrated product features, and addressed customer objections to close deals.
- Collaborated with the sales team to identify customer needs, provide feedback, and improve sales processes.
- Utilized CRM system to track sales activities, manage leads, and forecast pipeline opportunities.
Education
Diploma in Mechanical Engineering -
School of Mines
05.2022
ITI in NCVT -
GOVT ITI
09.2019
10th Pass -
GOOD SHEPHERD SCHOOL
05.2015
Skills
- Technical Troubleshooting
- Help Desk Support
- Customer Service
- Ticket Management
- Software Installation and Configuration
- Hardware Maintenance
- Communication Skills
- Problem Solving
- Team Collaboration
- Data Entry
- Appointment Scheduling
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
- Office equipment proficiency
- Microsoft Excel
- Documentation
- Scheduling
- Staff Training
- Customer Relationship Management (CRM)
- Critical Thinking
Eligible To Work
India
Personal Information
- Total Experience: 2
- Industry: Banking & Finance
- Career Level: 1-2 years experience
- Date of Birth: 05/09/99
Languages
- Tamil - Native
- Kannada - Intermediate
- Telugu - Intermediate
- English - Expert
Timeline
Customer Service Representative
Bigbasket - Innovative Retail Concepts Pvt. Ltd
03.2024 - Current
Senior Executive
FINNOVATION TECH SOLUTIONS PVT LTD
03.2021 - 01.2024
Diploma in Mechanical Engineering -
School of Mines
ITI in NCVT -
GOVT ITI
10th Pass -
GOOD SHEPHERD SCHOOL
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