RAJESH KUMAR PILLE

• Deliver personalized guest services aligned with luxury wellness standards
• Manage guest check-in, orientation, scheduling, and daily service flow
• Coordinate with therapists, doctors, housekeeping, and F&B teams
• Handle guest inquiries, feedback, and service recovery professionally
• Ensure SOP adherence, hygiene standards, and service quality benchmarks
• Maintain guest confidentiality, preferences, and service records
• Support daily operations, occupancy management, and service coordination
• Assist in upselling wellness programs and customized packages
• VIP guest handling including cottage & suite service
• Managed ~40 in-house wellness guests

• Provided guest reception and dining service in a premium wellness hospital
• Explained wellness menus, dietary protocols, and nutrition-based programs
• Managed and supported 300+ wellness guests during high-occupancy operations
• Coordinated special dietary and allergy requirements with kitchen teams
• Maintained international hospitality and hygiene standards
• Proactively addressed guest concerns and escalated when required
• Displayed strong organizational skills when preparing mise en place for large parties or special events within the establishment.
• Managed high-stress situations calmly while resolving any issues that arose during shift operations.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.

Achievement:

Rising Star Award – 2023 for excellence in guest service and professionalism