RIZWAN ANSARI
KUSHINAGAR
Summary
Guest Service Associate with extensive experience at Grand Hyatt Kochi Bolgatty, specializing in issue resolution and active listening. Demonstrated ability to enhance guest satisfaction through adaptability and effective leadership. Strong computer skills leveraged to improve service delivery in high-pressure environments. Committed to creating exceptional dining experiences.
Overview
8
8
years of professional experience
Work History
GUEST SERVICE ASSOCIATE (GSA)
Grand Hyatt Kochi Bolgatty At Colony Clubhouse And Grill Western Fine Dining Restaurant And Bar
12.2024 - Current
- handled guest inquiries and complaints with a commitment to exceptional professionalism and attentiveness.
GUEST SERVICE ASSOCIATE (GSA)
Courtyard By Marriott Bengaluru Hebbal
Bangalore
06.2023 - 08.2024
- Courtyard By Marriott Hebbal The TripAdvisor Awards Feature Some of the Best Hotels in Bangalore..
Sr .Guest Service Associate
KAYKO TERRACE CAFE AND BAR
Mumbai
01.2022 - 06.2023
- Developed modern European and Asian cuisine menus to attract diverse clientele.
Managed rooftop bar operations to enhance guest experience and ambiance.
Oversaw inventory management, reducing waste and optimizing costs.
Created marketing strategies to promote rooftop bar offerings and events.
INTERNSHIP
THE PICADELLY HOTEL
LUCKNOW
09.2017 - 03.2018
- Partnered successfully with varied team members to meet objectives and tackle challenges associated with products and services.
Education
Bachelore - Hotel Managment
Bharathier University
Coimbatore06.2019
Higher Secondary - KUSHINAGAR
M.G.I COLLEGE SAKHWANIYA
KUSHINAGAR (UP)06.2016
Skills
- Complaint resolution
- Inventory management
- Team collaboration
- Effective communication
- Guest relations
- Time management
- Critical thinking
- Organizational skills
- Relationship building
- Analytical and critical thinking
Personal Information
Date of birth: 08/28/1999
Passport no. T0272034
Hobbies and Interests
- Listening to music
Disclaimer
I hereby declare that the particulars furnished above are true to the best of my knowledge and belief.
Languages
- English
- Hindi
Roles And Responsibilities
- Greet the guests.
- Provide food and beverage product knowledge to guests.
- Take food and beverage orders.
- Use proper serving techniques.
- Check on guest satisfaction.
- Handle guest complaints and concerns.
- Cash out, reconcile cash with total sales, and report.
- Have good knowledge of the Point of Sale (POS) system.
Timeline
GUEST SERVICE ASSOCIATE (GSA)
Grand Hyatt Kochi Bolgatty At Colony Clubhouse And Grill Western Fine Dining Restaurant And Bar
12.2024 - Current
GUEST SERVICE ASSOCIATE (GSA)
Courtyard By Marriott Bengaluru Hebbal
06.2023 - 08.2024
Sr .Guest Service Associate
KAYKO TERRACE CAFE AND BAR
01.2022 - 06.2023
INTERNSHIP
THE PICADELLY HOTEL
09.2017 - 03.2018
Bachelore - Hotel Managment
Bharathier University
Higher Secondary - KUSHINAGAR
M.G.I COLLEGE SAKHWANIYA