RAJESH L
Bangalore
Summary
Dynamic Senior Project Manager with Unisys, adept at implementing Power BI for real-time project tracking and enhancing operational efficiency. Proven track record in process automation and risk management, empowering leadership with data-driven insights. Strong communicator and team leader, driving significant improvements in project performance and client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior PM Client Proj Mgm
Unisys
Bangalore
05.2025 - Current
- Implemented Power BI reporting and interactive dashboards to consolidate all global project data into a single source of truth
- Automated manual reporting processes, enabling real-time project tracking and performance monitoring
- Provided real-time visibility into profitability, costs, and performance metrics for Global Project Managers and leaders
- Improved forecasting accuracy and resource allocation by highlighting risks, variances, and financial trends early
- Empowered global leadership with data-driven decision-making and transparent portfolio reporting across regions and business units
Senior Business Analyst
Unisys
Bangalore
06.2021 - 05.2025
- Analyzed business processes to identify opportunities for operational improvements.
- Collaborated with stakeholders to gather requirements for system enhancements.
- Developed detailed documentation for business requirements and functional specifications.
- Facilitated workshops to drive consensus among cross-functional teams.
- Managed project timelines and deliverables to ensure alignment with business goals.
- Conducted data analysis using advanced tools to support decision-making processes.
- Mentored junior analysts on best practices in business analysis methodologies.
- Presented findings and recommendations to senior leadership for strategic planning initiatives.
- Conducted gap analysis between current state processes and desired future state processes.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Performed root cause analysis to determine underlying issues in complex problems.
- Documented test cases for validating system functionality against user requirements.
- Worked closely with clients to ensure their satisfaction with the delivered product or service.
- Identified opportunities for automation of manual processes through technology solutions.
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Translated business objectives into measurable success criteria that could be tracked over time.
- Gathered performance metrics from different sources including surveys, focus groups.
Operation Analyst Manager
Unisys
06.2020 - 05.2021
- Successfully managed a team of 10 Junior Business analysts, ensured adherence to account deliverables delivered on time, and consistently achieved significant improvement in BA core programs
- Implemented a robust quality assurance program, resulted in a reduction in errors and improved service quality for clients
Business Excellence Analyst
Unisys
10.2014 - 06.2020
- Showcased excellence in mapping and re-engineering business processes to enhance efficiency, and implementing systems integration solutions to streamline operations
Enterprise Systems Support
Unisys
05.2011 - 10.2014
- Played a pivotal role in Backup and storage domain, managing TSM servers and Tape libraries
- Monitoring backup jobs and troubleshooting backup jobs failures, restoring the data from tape library to local server
- Managed eight servers and 44TB storage of each server
Service Delivery Associate
Unisys
10.2008 - 05.2011
- Monitor Onsite service SRMS ticket completions managing escalations and ensuring compliance with policies and regulations
- Analyze recurring issues and implement RCA’s are in place to reduce incident volume
- Proactive analysis and quality assurance resulted in reduction in effort time and eliminate load balancing and improved CSAT
Service Support Representative
Unisys
06.2005 - 10.2008
- Showcased strong operational skills in supervising floor operations, managing escalations and ensuring compliance with policies and regulations
- Implemented customer-centric initiatives and driving process improvements
- Conducted a comprehensive compliance review process, ensured adherence to policies and regulatory requirements, and achieved significant improvement in compliance ratings
- Led the successful implementation of a customer feedback system, which resulted in an increase in customer satisfaction ratings
Customer Service Executive
Net Vision
Bangalore
02.2004 - 06.2005
- Successfully managed a team of 30 professionals, ensured adherence to SLAs and KPIs, and consistently achieved significant improvement in team performance
- Handling customer queries and complaints related to ISP products and services
- Team briefing, motivating team to achieve targets
CMS Front End Officer (Contractor)
Standard Chartered Bank
Bangalore
10.2001 - 02.2004
- Handling customer queries and complaints
- Weekly/Monthly/ qtr account reconciliation
- Collecting and processing companies cheques and make sure on time funds are transferred to client accounts
Education
Bachelor of Arts -
Bangalore University
01.1999
Skills
- Strategic Planning and Execution
- Project management
- Power BI
- Data analysis
- Process automation
- Risk management
- Operational improvement
- Business Analysis
- Data Analysis
- Business Planning
- Transition Management
- Conflict Management
- Process Optimization
- Process Improvement
- Backup and storage
- Quality Assurance
- Quality Control
- Team Leadership
- Team Development
- Client Relationship Management
- Stakeholder Management
- Cross-Functional Collaboration
- Continual Improvement Methodologies
- Risk Assessment
- Risk Mitigation
- Analytics
- Collaborator
- Communicator
- Problem-solving
- Innovator
Certification
- Higher Diploma in Software(HDSE), Aptech, 2001
- Power BI, 2021
- Tableau, 2021
- Agile Concepts, 2021
- Business Analytics with Excel, 2021
- 1E Tachyon C&I Automation tool, 2020
- SQL, 2021
- Six Sigma Green Belt Training (Internal Unisys Certification), 2016
- ITIL V3 Intermediate (CSI Certified), 2016
- ITIL V3 Foundation (Certified), 2010
Accomplishments
Awarded Best Employee for leading a team of 4 BA on confidential cost reduction project, received appreciation based on Client Executives and Stakeholders feedback – on yearly savings approximately estimating 1 million for financial year - business spanning end to end, using lean methods on waste management, time management, effort management and quantifiable value driven outcomes across all domains of infrastructure and service delivery teams
Awarded as the Star performer for analytics team for the annual year 2021 bagging 7 annual awards for supporting multiple projects from both Internal Unisys (4) and Client Recognized appreciations (3) for VCNA (Votorantim cimentos), CHS (Common Spirit Health)
CHS Field services migration project: Annual award for Migration project with qualitative and quantitative Analytics insights and process improvements recommendations
CHS Field services migration project: Recognizing as valuable resource and awarding 5star ratings for the quality of analytics and insights
CHS: Consecutive Q3 & Q4 awards for Continuous improvements and process gap improvements
CHS: Client executive and stake holder rewarding award for supporting and delivering exceptional support for the account
VCNA: Recognizing the best resource for driving CSI value drive for the year 2021
VCNA: Client recognition as the valuable asset for the account delivering the Analytics seamlessly
VCNA: Recognized as Star for the KPI & SLA optimization especially refining the process gaps and KB improvements suggestions
Received various testimonial awards from internal stake holders for 2021 performance for the accounts and been awarded various amazon gifts and vouchers from surveys received
Timeline
Senior PM Client Proj Mgm
Unisys
05.2025 - Current
Senior Business Analyst
Unisys
06.2021 - 05.2025
Operation Analyst Manager
Unisys
06.2020 - 05.2021
Business Excellence Analyst
Unisys
10.2014 - 06.2020
Enterprise Systems Support
Unisys
05.2011 - 10.2014
Service Delivery Associate
Unisys
10.2008 - 05.2011
Service Support Representative
Unisys
06.2005 - 10.2008
Customer Service Executive
Net Vision
02.2004 - 06.2005
CMS Front End Officer (Contractor)
Standard Chartered Bank
10.2001 - 02.2004
Bachelor of Arts -
Bangalore University
Similar Profiles
Debra StognerDebra Stogner
Sr. HR Business Partner at UnisysSr. HR Business Partner at Unisys
Morris BanksMorris Banks
Field Engineer at UnisysField Engineer at Unisys
Naresh Kumar KothapallyNaresh Kumar Kothapally
Service Manager at UnisysService Manager at Unisys
Rinchuila ShatsangRinchuila Shatsang
Customer Success Associate at UnisysCustomer Success Associate at Unisys
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.