Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Volunteer
Rajesh Limmana

Rajesh Limmana

Visakhapatnam

Summary

Forward-thinking Senior Process Consultant with more than 15 years of experience in team management, training, process transformation and quality control. Known for great time management, effective multitasking and detail-oriented planning.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Process Consultant

HSBC
Hyderabad
04.2017 - Current
  • Conducted thorough reviews of operations, created process diagrams and identified areas that required improvement.
  • Gathered and analyzed process data and gave professional presentations highlighting key findings and recommended optimizations.
  • Collaborated with various teams to address operating challenges, supported throughout the project and ensured minimum service disruptions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to stakeholders on project progress and technical problems.
  • Led team on several tactical and strategic complex projects.
  • Conduct Lean and Six sigma workshops within the site to spread the awareness and also generate the project opportunities through the participants.

Manager -Training & Quality -Global Reconciliation

HSBC
Visakhapatnam
03.2015 - 03.2017
  • Conducted orientation sessions and organized on-the-job training for new hires in the Global Reconciliation team.
  • Communicated all learning and performance schedules and training assessments to senior management.
  • Led daily,weekly and monthly coaching and feedback sessions.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Lead the automation projects in Reconciliation department which reduced the overall cost by USD 50K annually.

Assistant Manager - Operations

HSBC
Visakhapatnam
03.2009 - 02.2015
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with onshore teams and customers to build connections and nurture relationships.
  • Managed operations and ensured the daily targets and service level agreements are met.
  • Created and implemented aggressive action plan to meet the targets during the pressing situations.

Customer Service Representative

HSBC
Visakhapatnam
11.2005 - 02.2009
  • Maintained customer satisfaction with excellent quality and AHT.
  • Collaborated with staff members to enhance customer service experience and exceed team goals.
  • Promptly responded to inquiries and requests from customers and stakeholders.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes in Cards business.

Education

MBA - Operations Management

GITAM University
Visakhapatnam

Bachelor of Commerce -

Andhra University
Visakhapatnam

Skills

  • Process Flow Analysis
  • Six Sigma Methodologies
  • Quality Management
  • Digital Transformation
  • Customer Experience
  • Continuous Improvement Strategies

Certification

  • Six Sigma Green belt certification from Indian Statistical Institute.
  • Certified Scrum Master from Scrum alliance.
  • PMP Trained
  • RPA foundation course

Languages

Hindi
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)

Timeline

Senior Process Consultant

HSBC
04.2017 - Current

Manager -Training & Quality -Global Reconciliation

HSBC
03.2015 - 03.2017

Assistant Manager - Operations

HSBC
03.2009 - 02.2015

Customer Service Representative

HSBC
11.2005 - 02.2009

MBA - Operations Management

GITAM University

Bachelor of Commerce -

Andhra University

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Rajesh Limmana