RAJESH NARAYAN

Managed IncCID admin access for adding and removing supplier representatives.

Monitored customer accounts to track payment activity and identify potential issues.

Prepared weekly metrics reports for suppliers, highlighting engine part statuses.

Coordinated follow-up communications to address delinquent statuses and encourage action.

Collected overdue payments by negotiating payment plans with customers.

Resolved billing discrepancies to ensure accurate account management.

Analyzed payment trends and collection performance to enhance financial strategies.

• Responsible for Billing, MIS, Liaison with vendors
• Key Responsibilities: DPR Tracking: Gathering Daily progress report from various work sites
• Updating the site progress in the company server
• Reporting the same to the MD
• Billing: Maintaining files of vendor bills
• Maintaining the same in company server
• Liasion: Negotiation with different vendors and fixing the deal.

• Delivered exceptional customer service to resolve complaints promptly.
• Answered inquiries across phone, email, and chat channels.
• Conducted follow-up calls with customers to ensure satisfaction post-resolution.

• Oversaw outbound sales processes for leading banks, enhancing customer engagement.
• Provided accurate product and service information to clients.
• Recommended additional products or services tailored to customer needs.
• Ensured adherence to company policies in all customer interactions.