Varsha Kaushal

Kuwait Finance House (KFH) – Digital Banking Transformation

• Advised KFH on digital banking transformation, process modernization, and customer experience enhancement initiatives.
• Conducted stakeholder workshops and requirement discovery sessions to identify automation opportunities and improve operational efficiency.
• Collaborated with business and technology teams to deliver scalable digital banking solutions aligned with strategic business goals.

AHA – Impact Central Transformation

• Supported the transformation of the Impact Central platform through process optimization, workflow automation, and governance improvements.
• Facilitated stakeholder discussions to define future-state processes and recommend technology-led solutions.
• Delivered business analysis and solution design for project management, review workflows, reporting, and operational efficiency initiatives.

Pre-Sales & Consulting

• Supported RFP/RFI responses, solution proposals, discovery workshops, and proof-of-concept engagements.
• Developed business cases and transformation recommendations focused on revenue growth, cost optimization, and process automation.

• SAFE Certified Professional, spearheading the product development for the FIS core Banking and Financial Products, leading a team of Developers, QA and UX Professionals.
• SAFE Certified POPM working as Proxy PO on the enhancements for Automation of the features.
• Translating business requirements into specifications for Developers, UX Professionals and Coverage Test Scenarios for QA, while ensuring that project timelines and budget are met.
• Collaborated with business users, product managers, solution architects, designers and testers to deliver high-priority features aligned with user requests.
• Eliciting business requirements, prioritizing backlog, backlog grooming, creating Wireframes & prototypes, gap analysis and Project Management.
• Led requirement gathering sessions with business users, managing change requests throughout the development process to ensure alignment with stakeholder needs.
• Documented requirements as BRD, FRD, user manuals and user stories to facilitate clear communication and understanding across teams.
• Collaborated in the sessions of creating Product Road map and participated in final UAT.
• Well-versed in working with SDLC Methodologies like Waterfall, Agile- SAFE Framework & Scrum Model.
• Successfully enhanced the existing Transaction Processing System which led to 30% increase in Customer Satisfaction and improvised the Product Performance by 20%.
• Conducted thorough analysis of potential issues that could lead to defects.
• Conducted Brainstorming and Root Cause Analysis Session to prevent the Defect leakage.
• Implemented strategies to effectively reduce defect leakage by 10%.

• Functional expertise in Banking, Financial Services, and Insurance.
• Sole Ownership of flagship services of the product which contribute to 1200Cr-1300Cr Gross Transactional Value per month.
• Conducted requirement gathering from internal and external customers and API channel partners to ensure alignment with business needs.
• Organised and led requirement elicitation meetings using techniques such as questionnaires, brainstorming sessions, and document analysis to capture comprehensive stakeholder input.
• Elicit & Translate Business Requirement to User Stories, BRDs & CMRs.
• Maintained and prioritised product backlog employing techniques like MoSCoW and cost of delay to maximise business value and ensure timely delivery.
• Analysing and designing of UX/UI by mocks & prototypes / wireframes.
• Ensuring quality & value and facilitating the UAT on-Time, on-budget and acclaimed go-live of the application/features.
• Involved with banks for audit and integrations.

• Preparation of Business Requirement Document (SRS), PRD, Flow Diagrams, Use Cases, Project Functional Specification and Project Release Plan.
• Defined high-level project scope and objectives, establishing communication channels for clear understanding, requirements analysis, and documentation while collaborating with overseas clients and internal teams.
• Planned project progress by defining sub-goals, milestones, tasks, and managing time and resource allocation.
• Project management includes resource management, management/tracking of daily development-related activities, and preparation of daily tasks/work updates for clients.
• Facilitated daily and weekly client meetings to provide updates on project progress and address any concerns.