Rajesh Ponnambalam
Project Manager
Bengaluru
Summary
Results-driven leader with 18 years of experience aligning business growth with robust project management, Compliance and Risk Management, ensuring adherence to Federal regulations and Investor/Client guidelines. Proven ability to mentor, motivate, and prioritize tasks effectively, utilizing strong diligence and critical thinking. Expertise in Change Management, Transitions, Project Management, and Client Delivery.
Overview
20
20
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Project Manager
Cognizant
02.2023 - Current
- Conceived and led a strategic Process Re-mapping resulting in sustained revenue growth and foundation for future transitions.
- Managed End-to-end Organizational dashboard standardization project
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment within Cloud Delivery Excellence.
Service Delivery Manager
Cognizant
10.2021 - 02.2023
- Oversee operations, identifying areas for improvement, and drive efficiency.
- Planning pilot projects, knowledge capture, Ramp up, Baselining and product delivery.
- Identify ad hoc opportunities for special project billing to increase revenue.
- Conduct process governance and performance evaluations to mitigate any revenue leakage.
- Supervise compliance Audits to ensure all requirements are met.
- Internal – Operational Compliance Framework
- External – SSAE 16 SOC2; DAG; DE Audits
Ops Manager
Visionet Systems
09.2020 - 10.2021
- Coordinate with County officials & Attorneys to resolve Title defects, Liens, and Encumbrances, ensuring clear property ownership and transferability.
- Accountable for revenue generation through P&L management and delivering an ROI above 45% every month.
- Achieved 15% revenue growth through comprehensive data reconciliation, pinpointing and correcting historical data discrepancies and anomalies.
Assistant Manager
Fidelity National Financial India
05.2018 - 08.2020
- Spearheaded the transition of 60+ processes from onshore to offshore.
- Developed and implemented comprehensive transition plans, process documentation such as SOPs, process flow, SIPOC, Training, quality control measures and product delivery.
- Managed diverse portfolio of loan including Conventional, FHA & VA providing guidance and oversight to ensure timely processing of Escrow payments and Tax line maintenance.
Assistant Manager
Ocwen Loan Servicing
04.2015 - 05.2018
- Collaborated with New York monitors to resolve compliance issues, ensuring timely implementation of corrective actions and enhancements to internal controls across loss mitigation teams.
- Worked closely with loss mitigation teams to identify and achieve compliance goals.
- Coordinated with various stakeholders to facilitate loan transfers from multiple servicing platforms.
Team Leader
ISGN
11.2010 - 04.2015
- Demonstrated expertise in reviewing and analyzing Loan documents, HUD-1 statement, Title reports, and Appraisals to ensure Compliance with Regulatory such as RESPA, TILA and Investor guidelines.
- Collaborate with partners, including Title companies, Attorneys and Escrow agents for seamless Closings.
Consultant
Ocwen Loan Servicing
10.2009 - 11.2010
- Home Retention & Loan Modification- Utilized knowledge of Federal and State Regulations, such as Dodd-frank and CFPB guidelines, to ensure compliance and optimize loan Modification strategies.
- Collaborated with borrowers to resolve loan Delinquencies and implement sustainable payment solutions.
- Negotiated and facilitated Loan Mod, Short-sale, DIL resulting in customer retention and reducing losses.
CSR
24/7 Customer Private Limited
09.2005 - 03.2009
- Respond to inbound calls from new cardmembers to activate their Amex/Visa/Mastercard cards, addressing any questions or concerns they may have.
- Up-sell personalized recommendations on card add-on features to enhance customer experience.
Education
B. Sc. - Electronics
Bangalore University
Skills
Gen AI fundamentals
MS Tools & Google workspace
Transitions & Project Management
Content Writing -SOP, SOW, EPP
People & Client Management
Risk management
Certification
GRC Professional, 2024
Personal
Father: A. Ponnambalam,
Hobbies: Violin practice, Reading, Travelling
Disclaimer
I hereby declare that all the information provided in this resume is true and correct to the best of my knowledge and belief., 06/20/25, Bengaluru
Rajesh P
Date:
Timeline
Project Manager
Cognizant
02.2023 - Current
Service Delivery Manager
Cognizant
10.2021 - 02.2023
Ops Manager
Visionet Systems
09.2020 - 10.2021
Assistant Manager
Fidelity National Financial India
05.2018 - 08.2020
Assistant Manager
Ocwen Loan Servicing
04.2015 - 05.2018
Team Leader
ISGN
11.2010 - 04.2015
Consultant
Ocwen Loan Servicing
10.2009 - 11.2010
CSR
24/7 Customer Private Limited
09.2005 - 03.2009
B. Sc. - Electronics
Bangalore University